Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 26350
Schedule: Full Time
Shift: Varied (Days/Evenings)
FLSA StatusExempt
Job Role SummaryThe Operations Manager, Patient Access Services administers the day-to-day operations for Patient Access Services. This position ensures efficient, effective, and standardized operations in focus areas including financial clearance processes, patient referrals, clinical scheduling, time of service cash collections, process management and improvement, quality performance, customer-centric focus, and human resource management. Responsible for setting standards and performance evaluation of Patient Access Services operations across multiple entities including hospital, primary care clinics, behavioral health centers, ancillary services, and ambulatory locations to ensure quality and productivity standards are met.
Essential Functions and Responsibilities- Manages and coordinates the daily operations of Patient Access Services to ensure appropriate patient flow is maintained, patient satisfaction with the administrative functions at Eskenazi Health are consistently positive, and appropriate collaboration with outside departments is maintained.
- Works with all Eskenazi Health departments and system leadership for the purpose of facilitating problem resolution, development of policies, processes and programs, coordination of services and organization cohesiveness.
- Maintains, develops, and actively involved in carrying out financial clearance policies and patient eligibility assistance, insurance verification including financial review, interaction with financial counselors, facility leadership and physician staff.
- Works with department leadership to achieve established revenue cycle operational goals.
- Provides appropriate training, guidance, continuing education and overall job competencies of staff.
- Directs various personnel actions including, but not limited to, hiring, performance appraisals, promotions and transfers.
- Completes various financial forecasts, including cost center labor and non-labor expenses and productivity, month-end financial reporting, operational performance, and any long-range strategic plans for the department.
- Provides leadership through effective guidance, feedback, and delegation.
- Responsible for the implementation of procedures to ensure data integrity, accuracy, and facilitates the timely flow of information to support financial and clinical outcomes.
- Assures compliance with federal, state, local, Joint Commission, and hospital policies and regulations relative to patient registration, education, and financial assistance.
Job RequirementsAccredited Bachelor's degree and three (3) years directly related experience;
OR five (5) years of progressive health care experience required with at least three (3) years in a leadership position responsible for planning and implementing new procedures.
- MBA or MHA strongly preferred
- Certification: CHAM, CHAA, FHFMA, CRCL desired
- Demonstrated leadership experience managing teams, development and management of projects in a complex environment is required.
Knowledge, Skills & Abilities- Broad knowledge of current hospital issues including reimbursement, current and possible future policies, trends, and information affecting healthcare revenue cycle
- Healthcare industry trends including in-depth knowledge of current regulatory, market and customer trends that are driving revenue cycle innovation
- Expertise to know when to involve others to minimize loss of revenue, reimbursement, penalties or sanction.
