As an Ops Manager you will serve as a central point of contact for the Helicopter Flight Operations. You will interact with the department manager, executives, employees, and customers while providing the highest degree of customer service, confidentiality, and attention to detail. You will execute all aspects of flight scheduling, office administration, Weather, FAA regulation and company policies and procedures, to include that of Flexjet, oversight of department staff scheduling, as well as assisting in the assignment of aircraft and the overall schedule.
What you will do... - Lead and develop the scheduling and operations team, providing coaching, performance management, and workflow oversight
- Serve as the primary escalation point for complex scheduling issues, operational conflicts, and customer concerns
- Oversee trip scheduling, crew assignments, and duty-time compliance while ensuring efficiency and regulatory adherence
- Manage international flight operations, including flights to and from the Bahamas, ensuring compliance with customs, immigration, APIS, and destination-specific requirements
- Partner with Maintenance, Operations leadership, and satellite bases to ensure aircraft availability and seamless communication
- Coordinate trip requests, crew briefings, and delivery of all required flight documentation
- Ensure accurate flight following, schedule management, and alignment between scheduling systems and operational boards
- Produce operational reports, analyze data for trends, and recommend improvements to enhance efficiency and service quality
- Support budgeting, cost-saving initiatives, and departmental KPI development
- Oversee vendor relationships and guide process improvements, system transitions, and change-management initiatives
- Represent the department in cross-functional meetings and foster a collaborative, high-performance team culture
- Participate in overnight on-call rotation to support 24/7 operational needs
- Oversight of department staff scheduling and assist in the approval of time-off requests
- Provide leadership, coaching, and performance feedback to scheduling and operations staff
- Monitor departmental workload and reassign tasks as needed to maintain smooth operations
- Foster a positive, collaborative team culture focused on accountability and continuous improvement
Successful candidates have... - College degree preferred plus 1-3+ years of experience preferred
- Flexibility to work on an as needed basis
- A general knowledge of weather trends
- Ability to lead a group of dispatchers and facilitate quick and concise communications at all levels
- Able to adapt to change on a continual basis
- Perform responsibilities with a high degree of accuracy
- Ability to work in a fast-paced, demanding environment and demonstrate the ability to handle and prioritize multiple tasks effectively
- Proficiency in Flight Scheduling software, as well as Microsoft Office Applications
What You Will Receive From Us... Competitive salary, paid time off, 401K, health/dental/vision/FSA, long-term and short-term disability insurance, life and AD&D insurance, tuition reimbursement, a tremendous amount of responsibility and autonomy, dedicated co-workers, and the satisfaction of knowing you are part of delivering a premium luxury service.
This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive, and management reserves the right to change duties and responsibilities at any time.
