Onsite:
This position is open to applicants or individuals whoarelocatedinoraround Dallas,Tx and able to work 1st shift with flexibility for longer hours basedoff ofbusiness and peak needs.

The Role:

The Outbound Operations Manageris responsible forleading outbound operations including picking, packing, kitting, and triage. This role ensures order fulfillment is executed with speed, accuracy, and efficiency across a multi-client 3PL environmentsupporting E-commerce (DTC) and/or Wholesale (B2B) customers.

Key responsibilities include managing automated pick modules, driving performance metrics, and leading teams across multiple shifts. The ideal candidate is a results-driven, motivational leader who thrives in a fast-paced, high-volume setting and is committed to continuous improvement and operational excellence.

WhatYoullDo:

• Lead all outbound operations including picking, packing, kitting, and triage to ensuretimelyandaccurateorder fulfillment.

• Manage and develop outbound supervisors and staff, fostering a high-performance team environment.

• Ensure adherence to service level agreements (SLAs), units per hour (UPH) targets, and quality standards.

• Plan and schedule labor based on forecasts, capacity requirements, and performance metrics.

• Train teams on warehouse management systems (WMS) and standard operating procedures (SOPs).

• Maintain organized and efficient picking locations for high-SKU environments.

• Identifyand implement process improvements to drive efficiency and throughput.

• Communicate effectively with clients, internal teams, and other departments to resolve outbound issues and support service delivery.

• Support company growth byidentifyingcapacity constraints and recommending operational enhancements.

• Mentor and develop leadership talent within the outbound team to support performance, engagement, and career growth.

Who You Are:

• Motivated leader, focused on speed + accuracy.

• Strongcommunicatorand problem solver.

• Thrives under pressure during peak fulfillment.

WhatYou4veDone:

• 5+ years in fulfillment operations.

• 3+ years in outbound management or equivalent leadership.

• 3PL or high-volume fulfillment experience

• WMS advanced knowledge

Physical Demands:

• Shift:
  st shift

• Comfortable working in a non-climate-controlled environment.

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).

• Able to lift and carry up to 30-50 lbs. on occasion.

• Able tomaintainattention and concentration for extended periods of time.

• Able to work overtime.