Comcast

Manager, Network Maintenance

Comcast$75K — $95K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 5-7 years of relevant work experience
  • Strong leadership and team management skills
  • Excellent organizational and communication abilities
  • Knowledge of network maintenance procedures and practices

Responsibilities

  • Recommend updates to policies and procedures for network maintenance
  • Oversee training for Network Maintenance Technicians
  • Manage operational schedules to meet departmental goals
  • Analyze network operations for quality and customer satisfaction
  • Implement OSHA-compliant safety programs
  • Maintain budgets and control expenses
  • Conduct performance reviews and provide coaching
  • Resolve customer complaints effectively

Benefits

  • Array of support options for physical, financial, and emotional well-being
  • Personalized benefits designed to meet personal needs
  • Expert guidance available for benefit selection
  • Tools to support everyday life and big milestones
Full Job Description
Job Summary
This job is responsible for the overall functions of the Network Maintenance department. Manages daily job functions of personnel to assure work is completed in a timely and efficient manner. Provides leadership, motivation and direction for improvement in providing outstanding customer service and network maintenance. Establishes and oversees procedures, performance standards and best practices. Organizes daily and monthly activities to meet goals. Monitors work performance. Develops and trains staff. Manages professional employees and/or supervisors and may manage business support/technical staff. Has accountability for managing financial resources. Provides subject matter guidance to employees. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies

Job Description

Responsibilities:
  • Recommending updates in policies, procedures, and best practices to optimize network maintenance operations
  • Overseeing training and guidance to Network Maintenance Technicians on maintenance tasks, work methods, quality standards, and equipment usage.
  • Managing the daily and monthly operational schedules to meet goals.
  • Overseeing and analyzing network maintenance operations to ensure quality, reliability, customer satisfaction and compliance with established procedures and standards.
  • Implementing/monitoring ongoing work safety programs in compliance with OSHA standards and promoting safety awareness.
  • Maintaining budgets, completing reports on a timely basis and monitoring and controlling budgeted expenses.
  • Ensuring the proper completion of all scheduled or on-demand service or maintenance work.
  • Coordinating and conducting work performance reviews along with providing ongoing coaching and open communication with the team.
  • Resolving customer complaints in a timely and professional manner.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.
Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Communication, Customer Experience (CX), Fast-Paced Environments, Network Maintenance, Organizational Change Management, Safety Awareness, Team Accountability

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
5-7 Years

About Comcast

FreeWheel manages the economics of content for the enterprise class of entertainment, offering technical infrastructure for revenue rights management and business operations, wrapped in advisory services. They offer advertising sales rights, display, video, mobile ad management, contract management, professional content, ad serving, reporting, analytics, technology, services, advisory services, business operations, programmatic advertising, advertising marketplace, and linear, and online advertising.

Comcast Careers

Joining Comcast means becoming part of a dynamic team committed to shaping the future of media and technology. As a leading company in entertainment, communications, and technology, Comcast offers unparalleled job opportunities designed to foster professional growth and innovation. Work You’ll Do At Comcast, you’ll be part of a culture that cherishes diversity, leadership, and innovation. Our team is at the forefront of the industry, leading changes that redefine how people connect and experience content across the globe. Transform your career with a company that is committed to your professional development. Comcast offers a variety of positions across multiple fields, where your skills will be honed for leadership roles and your career aspirations supported by comprehensive training programs. Join Our Leading Team Be part of a team that values creativity and diversity. Comcast’s commitment to inclusive culture and diversity training ensures that every team member’s voice is heard and valued. This approach not only enhances our work environment but also drives our leadership in the competitive tech industry. Innovate with Us Engage in work that matters with a team of over 100,000 employees worldwide. At Comcast, innovation isn’t just another buzzword—it's at the core of everything we do. From developing groundbreaking technology to reimagining how our customers experience entertainment and communication, your work will influence millions. Internship and Employment Opportunities Start your career with a Comcast internship, where you’ll gain invaluable industry experience, network with professionals, and develop skills that will benefit you throughout your career. For those seeking full-time positions, Comcast’s hiring process is designed to find not just the right skills but the right fit for our culture of growth and innovation. Benefits and Growth Comcast is dedicated to the well-being and advancement of our team members. Enjoy a wealth of benefits that support both your professional and personal life, including health, wellness, and retirement plans. Our employees are encouraged to pursue continuous growth through professional development opportunities and leadership training. Stay Connected Join the Comcast Team Explore job opportunities that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Search Comcast jobs today and find out where your career could take you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Comcast. By joining Comcast, you’re not just finding a job—you’re joining a community of innovators who are passionate about creating extraordinary experiences for our customers and for each other.
Learn more about Comcast
Size
31,000 employees
Market Cap
$149.9 billion
Industry
Net Income
$10.5 billion
Founded
1963
5 Year Trend
+7.6%
Revenue
$103.5 billion
NASDAQ

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