Cart.com

DIrector of Operations

Cart.com$100K — $130K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of operations management experience
  • Full P&L management experience with $30-$75M revenue
  • Expertise in Lean and Continuous Improvement methodologies
  • Experience with culture change and transformation initiatives
  • Business Leadership Development experience
  • Experience managing 3PL fulfillment operations, especially in e-commerce and D2C/B2C
  • Knowledge of Warehouse Management Systems like Manhattan WMS and Pyramid WCS

Responsibilities

  • Lead fulfillment center operations with full P&L accountability
  • Manage yearly budget and monthly P&L for the site
  • Develop talent through Operations Managers and succession planning
  • Drive operational standardization and continuous improvement
  • Build and maintain key client relationships for effective operations
  • Ensure high levels of client satisfaction and employee engagement
  • Oversee client implementations to ensure smooth operational integration

Benefits

  • Onsite role located in Groveport, OH
  • Opportunity to lead and grow within a high-volume fulfillment center
  • Potential for professional development and talent advancement
  • Engagement in a fast-paced, dynamic work environment
  • Opportunity to impact organizational growth and client success
Full Job Description
Job Description:

This position is open to applicants or individuals who are located in or around Groveport,OH and is a Onsite role.

The Role: (Onsite: Groveport 1)

The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.

In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.

What You'll Do:
  • Manage yearly budget and own monthly P&L for assigned site
  • Develop Operations Managers and Managers; Develop talent and site succession plans
  • Own operational standardization and continuous improvement
  • Develop and manage key client relationships at the operations level e.g.,
  • Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time
  • Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
  • Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence
  • Provide direction and support to direct reports.
  • Coach to ensure career development, productivity and quality objectives are consistently achieved
  • Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact
  • Engage with broader team for support to site operations


Who You Are:
  • Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid
  • Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership
  • High Financial Acumen
  • Strong communication and presentation skills
  • Sense of urgency to identify and rally teams to address issues
  • Problem solving thought process Lean thinker, continuous improvement leader
  • Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
  • Organizational agility and good influencing skills


What You've Done:
  • 7+ years of progressive Operations experience
  • * Financial/Cost Management and ownership via budget building - $30-$75M in revenue scope
  • Experience leading culture improvements and/or transformation
  • Experience in Lean and Continuous Improvement methodology
  • Proactive, numbers driven and a anticipated planner
  • Business Leadership Development experience
  • Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
  • * Wholesale fulfillment experience


Top Candidates will also have:
  • Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
  • Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
  • Success during traditional holiday 'peak' ecommerce
  • Culture of improvement or transformation with continuous improvement experience.
  • Bachelors Degree


Physical Demands & Working Conditions:
  • Able to lift 25+ lbs


About Cart.com

Cart.com is an e-commerce platform that helps businesses create and manage their online stores. The platform offers a range of features, including website design, product management, payment processing, and shipping logistics. Cart.com's solutions are designed to be user-friendly and customizable, allowing businesses to create a unique online shopping experience for their customers. The company was founded in 2020 and is headquartered in Austin, Texas.
Learn more about Cart.com
Size
100 employees
Industry
Net Income
-$5 million
Founded
2020
Revenue
$10 million
NASDAQ

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