Wayfair LLC

Operations Manager - Night Shift

Wayfair LLC$87K — $96K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent work/military experience
  • 5+ years of operations management experience
  • Strong administrative, organizational, managerial, and communication skills
  • Analytical ability to gather and interpret data
  • Ability to collaborate across functions to implement streamlined plans
  • Presence and communication skills to engage at all levels
  • Familiarity with Excel and SQL is a plus

Responsibilities

  • Collaborate with Supervisors to address operational issues
  • Build relationships with stakeholders and improve warehousing productivity
  • Monitor key service level metrics to enhance customer experience
  • Support operational strategies to drive revenue and profitability
  • Manage, coach, and develop a team of Operations Supervisors
  • Prioritize effectively in a fast-paced environment
  • Implement process improvement initiatives for operational optimization

Benefits

  • Restricted stock units provided as part of the compensation package
  • Opportunities for rapid growth and constant learning
  • Dynamic challenges in a supportive work environment
  • Inclusivity and diversity-focused workplace culture
  • Access to a global network and resources at Wayfair
Full Job Description
The base salary range for this position is $87,500 - $96,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package.

Night Shift - Sun-Wed 5P-3:30A

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair!

What You'll Do
  • The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues.
  • Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the Warehousing productivity. You'll command a strong senior presence, and build a team of high performing Supervisors.
  • Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
  • Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
  • Manage, coach, develop team of Operations Supervisors.
  • Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.
  • Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.

What You'll Need
  • Bachelor Degree or equivalent work and/or military experience.
  • 5+ years of operations management experience.
  • Strong administrative, organizational, managerial and communication skills.
  • Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions
  • Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.
  • Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience's needs.
  • Familiarity with Excel and SQL are a plus.


About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

About Wayfair LLC

Wayfair LLC is an American e-commerce company that sells furniture and home-goods. Formerly known as CSN Stores, the company was founded in 2002 and now sells many home furnishings and décor items and over ten million products from over 10,000 suppliers. Headquartered in Boston, Massachusetts, Wayfair has offices and warehouses throughout the United States as well as in Canada, Germany, Ireland, and the United Kingdom.
Learn more about Wayfair LLC
Size
16,681 employees
Market Cap
$3.5 billion
Industry
Net Income
$185 million
Founded
2002
5 Year Trend
+32.3%
Revenue
$14.1 billion
NASDAQ

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