As the Operations Manager, you will oversee the day-to-day operations of the branch, ensuring the smooth execution of make-ready, add-on, and renovation services for our multi-family clients. You will be responsible for managing staff and contractors, ensuring safety standards, maintaining quality, and ensuring client satisfaction. You’ll play a key role in enhancing operational efficiency, driving revenue, and meeting profitability targets. Working closely with Operations team members and other key stakeholders, you will foster client relationships and support the growth and success of the branch.

Compensation & Work Environment Details:

Salary Range: $97,000 - $112,000

Bonus: Target bonus is 15% of annual salary (paid quarterly)

Auto Allowance: Fixed bi-weekly payment + monthly variable mileage reimbursement

Work Schedule: Flexibility to work outside standard hours as needed

What You’ll Do:

• Manage Branch Operations: Lead and oversee daily operations, ensuring the efficient execution of projects and high client satisfaction. Handle coordinating schedules for branch staff and contractors.
• Drive Client Satisfaction: Build and maintain strong relationships with new and existing clients, ensuring their needs are met, and concerns are promptly addressed. Conduct site visits to ensure service compliance and quality.
• Enhance Operational Efficiency: Analyze and improve business processes, optimize workflows, and drive continuous improvements to increase operational capacity.
• Lead a High-Performing Team: Recruit, select, and manage branch staff and independent contractors. Provide training, coaching, and performance feedback to maximize productivity.
• Ensure Safety Standards: Oversee safety protocols and procedures, ensuring a safe work environment for all staff and contractors.
• Collaborate Across Departments: Work closely with the Branch Manager, Field Service Managers, and other teams to align operational strategies and achieve branch goals.
• Manage Business Development: Support proposal building and sales efforts, driving revenue growth and expanding service offerings with both new and existing clients.
• Represent MultiPro: Act as a key representative in client meetings, industry events, and trade shows to strengthen the brand and support business growth.

What We’re Looking For:

• Leadership Experience: Minimum of 7 years of proven success in an operations management role, with experience in multi-family property services, light construction, or renovation projects.
• Client-Focused: Strong customer service skills, with the ability to develop and maintain relationships with key clients and stakeholders.
• Team Management: Demonstrated ability to recruit, train, and motivate teams, with a proven track record in leading teams to meet operational and financial objectives.
• Financial Acumen: Ability to analyze financial data, set targets, and drive profitability through effective management of resources.
• Bilingual: English/Spanish strongly preferred.
• Sales Mindset: Experience with proposal building and driving new business opportunities.
• Project Management: Excellent organizational skills with the ability to manage multiple projects and competing deadlines.
• Tech-Savvy: Proficiency in Microsoft Office Suite, Salesforce and ability to learn new technology platforms quickly.
• Education: AA degree required, Bachelor’s degree preferred.
• Valid Driver’s License: Required, with frequent travel within your market.

Physical Requirements:

• Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions.

Why You’ll Love Working with Us:

Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you’re looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you’ve found it.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you and your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Ready to take the next step in your leadership career and help us build something great? Apply today and join MultiPro in shaping the future of our branch

#LI-AC1

Are you a current Valet Living employee? If so, click to apply.