Proven leadership skills to guide and inspire a diverse team.
Strong customer service orientation with a knack for creative problem-solving.
Experience in budgeting and profit-and-loss analysis is advantageous.
Quick decision-making abilities to address challenges effectively.
Proficient in Microsoft Office Suite and adaptable to new software.
Responsibilities
Resolve client requests and concerns while enhancing operational efficiency.
Recruit, develop, and manage a diverse team focused on customer service.
Ensure compliance with security and cash handling protocols.
Drive profitability through strategic marketing, budget management, and cost control.
Identify procurement needs and manage vendor relationships.
Execute general accounting tasks like payroll and accounts payable.
Maintain facility cleanliness and uphold safety standards.
Evaluate damage claims and implement safety improvements.
Benefits
Opportunity for professional development and team-building training.
Dynamic work environment focused on customer satisfaction and operational excellence.
Engage in budgeting and profit analysis for financial growth.
Diverse team culture that values input and ideas from all members.
Full Job Description
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
