Operations Manager

Metropolis Technologies

$98K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong leadership skills with the ability to manage and motivate a diverse team.
  • Customer-centric mindset focused on delivering exceptional service and innovative solutions.
  • Experience in budget development and understanding profit and loss statements.
  • Quick thinking and adept at rapid problem solving.
  • Proficient in Microsoft Office Suite with the ability to learn new internal software quickly.

Responsibilities

  • Ensure client satisfaction by addressing requests and concerns promptly.
  • Recruit, train, and manage a diverse team to provide superior customer experiences.
  • Oversee adherence to parking, security, and cash control protocols.
  • Drive profitability through effective revenue growth strategies and budget management.
  • Identify and assess procurement and vendor service needs for the location.
  • Handle general accounting tasks including accounts payable and payroll.
  • Maintain facility cleanliness and monitor maintenance standards.
  • Review damage claims and implement safety programs to mitigate similar issues.

Benefits

  • Medical, dental, and vision insurance.
  • Flexible spending accounts for health-related expenses.
  • Long and short-term disability insurance.
  • Life and accident insurance coverage.
  • 401k retirement plan.
  • Paid time off for work-life balance.
Full Job Description
Responsibilities

What you'll do
  • Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
  • Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
  • Ensure that proper parking, security, and cash control procedures are followed.
  • Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
  • Identify all procurement and vendor service needs of the location.
  • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards.
  • Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
  • Implement all policies and procedures to ensure compliance with all OSHA laws.


Qualifications

What you need
  • Demonstrates ability to lead, manage and motivate a diverse group of team members.
  • Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
  • Prior experience developing budgets and P&L (Profit and Loss) review a plus.
  • Ability to react and problem-solve quickly.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Salary Range: $98,000 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Location

US-CA-LOS ANGELES

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