Operations Manager

Metropolis Technologies

$85K — $90K *
Bronx, NY 10467In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven leadership skills in managing and motivating a diverse team.
  • Strong commitment to exceptional customer service and innovative problem-solving.
  • Experience in budget development and P&L oversight is advantageous.
  • Quick-thinking with solid problem-solving capabilities.
  • Familiarity with computer applications and ability to adapt to internal systems.
  • Valid state-issued driver’s license with acceptable driving record.

Responsibilities

  • Resolve client requests and concerns efficiently while suggesting operational improvements.
  • Hire, train, and supervise a diverse, customer-focused team.
  • Enforce compliance with parking, security, and cash handling procedures.
  • Drive profitability through strategic revenue development and budget management.
  • Identify and address procurement and vendor service needs effectively.
  • Conduct general accounting tasks such as payroll and accounts payable.
  • Ensure facility maintenance meets cleanliness standards and safety protocol adherence.
  • Review and manage damage claims while developing strategies for operational safety.

Benefits

  • Professional development opportunities for career advancement.
  • Supportive work environment promoting diversity and inclusion.
  • Focus on customer satisfaction leading to a rewarding work experience.
  • Strong operational structure for staff enabling efficient work processes.
Full Job Description
Responsibilities

What you'll do
  • Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
  • Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
  • Ensure that proper parking, security, and cash control procedures are followed.
  • Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
  • Identify all procurement and vendor service needs of the location.
  • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards.
  • Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
  • Implement all policies and procedures to ensure compliance with all OSHA laws.


Qualifications

Salary: $85,000 to $90,000 per year

What you need
  • Demonstrates ability to lead, manage and motivate a diverse group of team members.
  • Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
  • Prior experience developing budgets and P&L (Profit and Loss) review a plus.
  • Ability to react and problem-solve quickly.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Location

US-NY-BRONX

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