Operations Manager

McDougall Energy

• $98K — $105K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of managerial experience in fuel or energy sector
  • Familiarity with liquid fuel requirements
  • Strong leadership in customer service delivery
  • Knowledge of fleet logistics and regulations
  • Excellent problem-solving and communication skills
  • Effective time management and organizational abilities

Responsibilities

  • Lead, coach, and mentor the operations team for efficiency
  • Ensure safe and professional delivery to meet service levels
  • Optimize route efficiency and equipment usage
  • Monitor operational KPIs and address inefficiencies
  • Control operational expenses within budget
  • Conduct audits and ensure compliance with safety regulations
  • Prepare operational and safety reporting for management
  • Train team members on health and safety policies
  • Collaborate across departments to address issues
  • Manage emergencies and incidents effectively

Benefits

  • Comprehensive total rewards package
  • 4 weeks of paid vacation
  • Employer-matched Group RRSP
  • Health and dental benefits provided
  • Employee Assistance Program (EAP)
  • Healthcare and lifestyle spending account
  • Life and disability insurance
  • Bonus incentives through referral programs
  • Employee discounts and perks programs
Full Job Description
ABOUT THE OPPORTUNITY:

McDougall Energy is looking for a results-driven and experienced leader to fill the position of Operations Manager. This is a visible member of the Operations team, responsible for overseeing daily fuel distribution activities and ensuring operational efficiency across all service areas.

Responsibilities include:
  • Coaches, leads, mentors and manages the operations team to ensure that all delivery and service activities are conducted safely, effectively, and efficiently.
  • Ensure all customer service levels are met and product is delivered in a safe and professional manner
  • Ensure route efficiencies and optimal utilization of equipment
  • Monitor and manage all established operational KPI's, implement actions for inefficiencies and work improvements
  • Manage and control operational expenditures in accordance with our budget
  • Ensure audits and inspections are complete; ensure all action items are completed as per regulatory requirements and company standards
  • Prepare all required operational, financial and safety reporting as set out by management
  • Ensure all team members are trained; adhere to all company health and safety policies, standard operating procedures, legislation and industry regulations
  • Communicate and problem-solve any reported issues with other departments to find a solution
  • Respond to all emergency situations, including spills, vehicle accidents and injuries

ABOUT YOU:
  • 5 to 10 years of progressive management experience, ideally in the fuel/propane/ energy sector
  • Working knowledge of oil, gas and liquid fuel requirements is an asset
  • Proven ability to lead and motivate employees to deliver superior customer service
  • Understanding of fleet operations logistics and industry regulations
  • Strong problem solving, communication and computer skills
  • Solid time management and organization skills, including the ability to effectively balance multiple priorities and work under pressure


WHAT WE OFFER:

We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
  • We offer a comprehensive total rewards package including:
    • Pay: Annual Salary $98,000 - $105,000
    • 4 Weeks Paid Vacation
    • Employer-matched Group RRSP
    • Employer-paid Health & Dental Benefits
    • Employee Assistance Program (EAP)
    • Healthcare & Lifestyle Spending Account
    • Life & Disability Insurance
    • Bonus Incentives through Employee and Customer Referral Programs
    • Employee & Customer Referral Programs
    • Employee Discount & Perks Programs


Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers

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