As an Operations Manager, you will own the day-to-day operational performance of a defined route within a geographical district. You'll lead a team of technicians, ensure equipment uptime, protect cash integrity, and maintain strong relationships with location owners. You'll be the operator who ensures every site in your area runs smoothly, consistently, and up to Lucky Lincoln standards.
You'll report to a District Manager and play a key role in service quality, revenue protection, and customer satisfaction.
KEY ACCOUNTABILITIES - Lead, train, and hold accountable a team of 4-10 technicians
- Maintain vault accuracy, cash integrity, and route-wide cash reconciliation
- Oversee schedules, route assignments, and technician efficiency
- Equipment performance and management: Repairs, Swaps/Transfers, Regulatory compliance
- Ensure rapid service response times and equipment reliability
- Uphold location-level operational standards across the region
- Build strong partnerships with location owners to support retention
- Track route KPIs and use data to drive performance improvements
- Support the District Manager with insights, problem-solving, and operational execution
Requirements
WHO YOU ARE - 5+ years in operations, field service, route management, or warehouse leadership
- Experienced in leading hourly teams with clear accountability
- Strong operational instincts - you know how to run a tight route
- Comfortable with cash handling and accuracy under pressure
- Mechanically curious and able to guide techs through troubleshooting
- Calm under pressure and decisive in the field
- Strong communicator who builds trust with both teams and partners
- Gaming or regulated industry experience is a plus
- Able to obtain IGB credentials
REQUIRED QUALIFICATIONS- High school diploma or GED
- Minimum age 21
- Clean driving record and valid driver's license
- Ability to obtain and maintain:
- Illinois Gaming Board Terminal Handler License
- FOID card
- PERC
- Firearm Control Card (FCC)
- Ability to pass an extensive Illinois Gaming Board background check
- Firearm handling experience preferred
WHY THIS ROLE MATTERSLead Route Collectors are the frontline stewards of our revenue and reputation. You'll be trusted with high-impact responsibilities, direct access to operations leadership, and a meaningful path to advance into broader operational roles as Lucky Lincoln continues to grow.
Salary Description
$80,000-$95,000
