Inizio Engage has a long-standing partnership with Tonix Pharmaceuticals supporting an innovative Fibromyalgia treatment portfolio.
We are seeking a performance-driven Field Operations Manager to lead and support a team of Field and Virtual Service Representatives aligned to this Fibromyalgia program. This role blends operational leadership with hands-on field engagement to ensure consistent execution of commercial strategies across territories.
This is your opportunity to join Inizio Engage and represent Tonix Pharmaceuticals in advancing care for patients living with Fibromyalgia.
What will you be doing?
- Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.
- Conduct regular field rides and ride-alongs to observe customer engagements, reinforce strategic messaging, provide real-time coaching, and ensure consistent execution of program objectives.
- Serve as the operational liaison between field teams, internal stakeholders, and client leadership.
- Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.
- Identify operational challenges and implement solutions that improve efficiency and service delivery.
- Oversee onboarding, training, and performance management to ensure team readiness and compliance.
- Support quality improvement initiatives designed to strengthen field effectiveness.
- Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).
- Ensure adherence to HIPAA guidelines and all compliance standards.
What do you need for this position?
- Bachelor’s degree or equivalent experience
- Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role
- Experience in pharmaceutical or healthcare-related sales management preferred
- Proven ability to recruit, develop, and lead field-based teams
- Valid driver’s license and clean driving record
- Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district)
- Overnight travel required
- Ability to work independently and use sound judgment when managing escalated issues
- Proficiency in Microsoft Office and CRM platforms
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at:
