Operations Manager

Harrington Process Solutions

$75K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in contracting, construction, or industrial service industries.
  • Technical college degree or relevant Trade School certifications preferred.
  • Strong knowledge of MEP (mechanical, electrical, plumbing) systems.
  • Experience with pumps, motors, and control systems is essential.
  • Proficient in Microsoft Office Suite and QuickBooks; Sage Accounting experience is a plus.
  • Minimum 1 year in a managerial position focused on mechanical systems, service, maintenance, or sales.
  • Ability to read blueprints and review contracts.

Responsibilities

  • Collaborate with the general manager on deploying technicians to meet project requirements and budgets.
  • Oversee daily operations and manage the full scope of installation and repair projects.
  • Troubleshoot complex service jobs by diagnosing electrical and mechanical issues to implement solutions.
  • Engage with customers for dispute resolutions and promote service satisfaction.
  • Participate in job walks to gather information for accurate estimates on new projects.
  • Network within the community through business events to identify new bid opportunities.
  • Coordinate with estimators and maintenance teams to ensure complete project proposals.

Benefits

  • Comprehensive medical plans with options for a high-deductible plan with company contributions.
  • Substantial spousal health reimbursement arrangement covering eligible expenses.
  • Flexible spending accounts for health and dependent care.
  • Comprehensive dental care including orthodontics for all ages.
  • Vision insurance with discounts on Lasik procedures.
  • 24/7 telehealth access and concierge services for healthcare needs.
  • Company-paid life and long-term disability insurance programs.
  • 401(K) retirement plan with generous company-matching contributions.
  • Up to 5 weeks of paid time off and 7 paid holidays per year.
Full Job Description
Job responsibilities:
  • Work with the general manager on deploying field service technicians to ensure all project requirements and budgets are met.
  • Manage all day-to-day operations.
  • Manage the full scope of installation, start-up, repair, and replacement projects in residential, commercial and industrial buildings or municipal water and wastewater systems, including estimating, labor planning, job scheduling, work assignments, job completion, troubleshooting, and quality control.
  • Troubleshooting complex service jobs by analyzing and coming up with solutions for repairing electrical and mechanical issues.
  • Engage with customers for any dispute resolutions and to ensure customer satisfaction with our services.
  • Attend Job-Walks, meet customers, and gather information necessary for Estimators to properly Bid on new Projects as needed.
  • Attend business related events within the community to gain knowledge for bidding on new projects.
  • Work with Estimators and planned maintenance teams to ensure all aspects of the project are captured in the estimate & subsequent proposal.
  • Assist in driving the business processes and profitability across all channels through analysis of sales and margin
  • Assist with the disciplined management process which ensures an efficient and safe work environment, including coordination and participation in regular safety training.
  • Accountable for all A/R and A/P responsibilities.
  • Assisting in hiring a technically competent team that meets and exceeds the technical requirements of our customers
  • Mentoring field employees to gain their trust and cooperation.

Job Requirements:
  • Experience in the contracting, construction or industrial service industries preferred. Technical college degree or relevant Trade School certifications.
  • Knowledge of MEP (mechanical, electrical, and plumbing) systems. Construction/contracting experience with pumps, motors, and control systems is essential.
  • Knowledge in reviewing contracts.
  • Capable of reading blueprints/ plans
  • Proficient with typical Microsoft programs, including Excel, Word, QuickBooks, PowerPoint, Project, Publisher, and Adobe. Experience with Sage Accounting is a plus.
  • Minimum 1 year of experience with Mechanical systems, service, maintenance, or sales, in a managerial position.


PumpMan, a Harrington company provides an outstanding benefits package, designed to support our employees' health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance:

  • Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
  • Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
  • FSAs: Flexible spending options for health and dependent care expenses.
  • Dental: Comprehensive, including orthodontic care for both children and adults
  • Vision: Includes discounts on Lasik.
  • Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
  • Life Insurance and AD&D: Company paid life and AD&D coverage
  • Long Term Disability: Company paid LTD program
  • Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
  • Employee Assistance Program: Professional support for employees during critical times.
  • Disability: Options for both short- and long-term coverage.

Retirement:
  • 401(K) & Roth: 100% company match on the first3%, plus 0.5 match on the 4th and 5th%

Work/Life Balance:
  • Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
  • Holidays: 7 paid holidays, including the day after Thanksgiving.
  • Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.


Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.

#PM-OPS

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