Qualifications

• 5+ years of experience in freight operations or logistics management.
• Proven leadership skills with experience managing operational teams.
• Strong knowledge of freight forwarding and various transportation modes (LTL, FTL, intermodal, expedited).
• Familiarity with Transportation Management Systems (TMS) software and freight tracking tools.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Bachelor's degree in logistics, supply chain management, or related field preferred but not required.

Responsibilities

• Manage end-to-end freight operations, including planning, scheduling, and execution of shipments.
• Oversee team members responsible for freight booking, carrier management, and shipment tracking.
• Ensure compliance with transportation regulations and internal policies.
• Monitor operational KPIs and implement improvements to increase efficiency and reduce costs.
• Coordinate with sales, customer service, and warehouse teams to meet customer expectations.
• Build and maintain positive relationships with carriers, vendors, and partners.
• Handle problem resolution and escalate issues as necessary.

Benefits

• Long-term stability with many employees remaining for 10-20+ years.
• Strong leadership that actively mentors and supports team members.
• Career growth with frequent promotions to lead and management roles.
• Collaborative team culture across all operational stations.
• Valued contribution from all staff, including 2nd and 3rd shift operators.