Operations Manager, Convention Center

Smart City Networks

$75K — $95K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or GED; some college preferred.
  • 5-7 years experience in convention/show and telecommunications industries.
  • 3-5 years of supervisory experience.
  • Thorough knowledge of telephone connectivity and router/switch function.
  • Ability to read and understand technical drawings and schematics.

Responsibilities

  • Lead and manage telecommunication crews for on-site shows and facility installations.
  • Assign priorities and manage daily operations effectively.
  • Oversee equipment and asset management for assigned facility, including Cisco products.
  • Design and develop plans for permanent facility services and connectivity solutions.
  • Ensure high-quality installation and maintenance of technology services at events.
  • Conduct annual evaluations and provide coaching to team members.
  • Serve as General Manager in the absence of senior leadership.

Benefits

  • Medical and prescription drug coverage.
  • Paid time off.
  • Supplemental accident and critical illness insurance.
  • Dental and vision insurance.
  • Life AD&D and voluntary life insurance.
  • Short-term and long-term disability coverage.
  • Flexible Spending Account (FSA).
  • 401(K) retirement plan.
  • Life Assistance Program (LAP).
  • Wellness programs and tuition reimbursement.
Full Job Description
Summary of Key Responsibilities:

Lead and manage telecommunication aspects of on-site shows and facility installations and set-up in daily operations. Capable of multi-tasked technically oriented crew leadership or may supervise Operation Supervisor(s) at larger facilities. Clearly communicate and assign priorities to crews on site. Cognizant of all aspects of facility and company interfaces. Serve as General Manager during his/her absence. Responsible for leading, directing, and delegating work, motivating, managing performance and employee relation issues, attendance issues, and providing career guidance to direct reports. Drives technical training to ensure the team is capable of delivering high-quality, reliably built networks.

Essential Functions:

  • Manage crews or Operations Supervisor(s), equipment, and company assets at assigned facility to include Cisco and other manufacturer's network switch gear, laptops, and network testing devices. Day-to-day responsibilities for planning and set up of shows. Request and order all needed materials for shows. Manage and assign work to Operations Supervisor(s) or senior technicians and assure completion within established time frames to meet customer expectations. Assess need and resolve issues during installations. Develop annual written evaluations of staff and provide verbal coaching.
  • Read and understand plans and schematics for development of permanent facility services for copper wire and fiber infrastructure to include blueprints, network drawings, topography maps and information, and Vizio drawings. Contribute to design and presents options to facility management for operational maintenance and show facilitation.
  • Lead crews at assigned sites in installation of technology company services, permanent tenant maintenance and provide connectivity to switches and/or routers during set up.
  • Regular and consistent attendance, particularly as a role model leader.
  • Other duties as assigned.


Qualifications:

Education: High School or GED with some college preferred.

Experience:

  • 5 - 7 years in convention/show experience and data/ telecommunications industry. 3 - 5 years supervisory experience.
  • Specialized Knowledge, Licenses, etc. Thorough knowledge in telephone connectivity and router switch utilization and function.


Supervisory Responsibility, if any:

  • Manage and lead crews of 2 - 25.


Working Conditions:

  • Work in high places pulling cable and in small dusty areas installing cabling


Of note:

  • ON - SITE ONLY, non-remote, non-hybrid
  • Full-Time
  • Please note, travel may be required, on occasion


Company Benefits:

  • Medical and Prescription Drug
  • Paid Time - Off
  • Supplemental Accident, Critical Illness, and Hospital Care
  • Dental
  • Vision
  • Basic Life/AD&D
  • Voluntary Life
  • Short-Term Disability
  • Long - Term Disability
  • Flexible Spending Account (FSA)
  • Retirement - 401(K)
  • Life Assistance Program (LAP)
  • Wellness
  • Tuition Reimbursement


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