Chewy

Operations Manager

Chewy$75K — $95K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 5+ years in fulfillment center/warehouse management
  • 4+ years in Receiving, Inventory Control, or Order Fulfillment
  • Experience managing large hourly employee groups
  • Knowledge of improving inventory and warehouse management systems
  • Strong project management and continuous improvement skills
  • Metrics-driven with a focus on customer service
  • Must be flexible to work weekends and may require travel

Responsibilities

  • Lead inbound/outbound activities across two shifts
  • Guide associates in maintaining a safe work environment
  • Direct warehouse staff to meet customer order timelines
  • Monitor Key Performance Indicators for operational success
  • Engage and mentor Area Managers and Operations Leads
  • Drive planning and forecasting initiatives
  • Implement continuous improvement strategies in safety, quality, cost, and delivery

Benefits

  • Positive work culture that encourages employee engagement and development
  • Opportunity for career progression and mentorship
  • Dynamic work environment with potential for innovation
  • Access to advanced Warehouse Management Systems for operational insights
Full Job Description
Job Description:

What you'll do:
  • Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
  • Be a guide in providing a healthy and safe work environment for associates working on the outbound team
  • Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
  • Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
  • Engage a team of Area Managers and Operations Leads
  • Drive planning and forecasting
  • Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
  • Mentor, train and develop Area Managers for career progression and learning!
  • Ability to develop and share standard processes across the shifts and network
  • Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
  • Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness

What You'll Need:
  • A Bachelor's Degree from an accredited University or comparable experience
  • 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
  • At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
  • At least 4 years of shown experience of positively running large groups of hourly employees
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes
  • Passion for working in a start-up environment with high level of ambiguity and change
  • Strong project management and continuous improvement skills
  • Metrics driven demeanor
  • Customer service obsession, with desire to go above and beyond to satisfy customer needs
  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
  • Shown ability to quickly adapt and drive the right results using data
  • The highest levels of integrity and ethics!
  • Must be flexible to work weekends
  • Position may require travel

Bonus:
  • E-Commerce experience
  • Certification and/or experience in Lean Six Sigma and/or Green Belt certification


About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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