About the role

What you'll do

As an early operations hire at Fortuna, you'll play a critical role in shaping how our company scales. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team.

As an Ops Lead, you will be leading efforts across our operations team. Your main responsibilities will be to build and refine the operational engine behind our consumer experience. That means helping strategize how Fortuna enters new states, leading implementations with new clients, and shaping how our product supports thousands of people navigating coverage every month. This is a fast-paced role with outsized visibility, perfect for someone who wants to own problems end-to-end and is energized by complexity, execution, and real-world impact.

This is a role that will likely grow into being a people manager. We're looking for highly driven generalists who can excel across multiple operational functions, while also being excited to lead and develop a team.

What we're looking for

Product Mindset
Our philosophy is that everyone should be product-oriented. We're fundamentally building a consumer product for the masses. As such, we're looking for an operations lead who's motivated by delivering a seamless, user-centered experience. You care more about outcomes than org charts.

Ownership
There's plenty of greenfield, exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As we gain traction with specific workflows, we would want you to own that end-to-end.

High Velocity
We are looking for a rockstar operator, someone who is energetic, motivated, and who brings serious focus and passion to everything they do. We need someone who can handle a high-output environment with both speed and detail-orientation.

Respectful Disagreement
We believe it's crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas.

Humility
It's important to be able to admit when you're wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.

Requirements

• 2-4+ years experience in operations or consulting

What we offer

• Competitive salary and equity ownership in the company
• Platinum health insurance plans
• Free lunch every day
• All commuter expenses covered
• $100/month wellness benefit
• Unlimited PTO
• 401k plan with company match