About the roleThis is not your typical bizops role. Operations are core to our business and are a competitive advantage, so we are designing an ambitious, world class org.
As a member of the
Operations Team at
Crosby, you will take full ownership of scaling the best law firm ever built - designing and optimizing complex human-in-the-loop workflows, cracking our automation, and ensuring quality.
What you'll do- Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
- Design and implement new operational processes, from scoping to rollout, across legal delivery, quality control, training, and client success.
- Partner with product and engineering to prototype and deploy internal tools that increase throughput and reduce error.
- Define and operationalize Crosby's evolving playbooks, training systems, and incentives as we scale.
Who you are- 2-5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment. Priority given to former founders.
- Deep curiosity about how things work-and how they can work better.
- Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings.
- Excitement about working in-person with a team that values precision, pace, and constant reinvention.
- An interest in law or legal services is a plus, but not required-this is an operations-first role.
Benefits & Perks- Unlimited PTO
- Lunch & dinner in the office every day
- Medical insurance (multiple plan options through Anthem & Cigna)
- HSA or FSA, depending on your plan choice
- Dental insurance
- Vision insurance
- One Medical membership
- 401(k) match
- In-office desk setup stipend
