This position reports to:Supervisor Operations 2
Supervises a team of service engineers and service technicians and contributes to execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects (e.g., field service, repair) to customers.
Responsibilities:- Executes comprehensive testing and validation protocols on workshop products, systems, and components with a focus on quality and accuracy.
- Acts with sense of urgency and care, balancing technical excellence with business delivery timelines.
- Monitors and optimizes test schedules, resource allocation, and workload distribution to meet critical delivery targets while maintaining quality standards.
- Collaborates with workshop engineers to identify testing bottlenecks and drives process improvements that reduce cycle time and cost.
- Interprets technical specifications, test procedures, and quality documentation to ensure testing accuracy and compliance with customer requirements.
- Ensures all documentation is completed accurately, timely, and in full compliance with internal systems and external customer requirements.
- Manages test equipment inventory, calibration, and maintenance to ensure optimal tool availability and operational cost control.
- Identifies quality issues, root causes, and solutions proactively, communicating recommendations to drive continuous service productivity improvements.
The work model for the role is: Onsite in Westerville, OH.
Qualifications:- Bachelor's degree with 8+ years of experience required; OR Associate's degree with 10+ years of experience required; OR HS Diploma with 12+ years of experience required.
- Practical experience in manufacturing, repair, and customer service within an industrial environment.
- Experience with Paper, Chemical, Power, or Aerospace industries.
- Must have great attention to detail, with strong problem-solving skills and methods.
- Need a great collaborator that is self-directed but able to work within a team environment.
- Business-oriented and highly organized.
- Must be able to work from Westerville, OH (Columbus area) without need for company relocation.
- Up to 10% travel, including international
What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $125,000 annually.
