Full Job Description
This role requires somebody that is passionate about solving customers' problems and a technically strong operations engineer who can lead and guide a team in tackling the hardest technical challenges. This role requires someone who excels at working in an agile environment and collaborating with some of the smartest people in the industry. The successful candidate will get excited about owning critical infrastructure services that serve global customers every second of the day!
Ideal candidate will have experience as a Systems Administrator working with Linux, Unix or Windows
Key job responsibilities
* Troubleshoot and solve challenging operational issues in a complex enterprise environment.
* Supporting fleets of server instances interacting with multiple services across several AWS regions.
* Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.
* Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
* Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
* Leverage experiences to provide the voice of the customer to internal AWS teams.
* Drive customer communication during critical events.
* Create tutorials, how-to videos, and other technical articles for the AWS customer community.
* Work on critical, highly complex customer incidents that span multiple AWS services.
BASIC QUALIFICATIONS
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience working with networking fundamentals or Internet protocols such as TCP/IP, UDP, SSL, DNS, HTTP/S, or equivalent
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science or equivalent
- Bachelor's degree in Engineering, Information Technology, a related technical field or equivalent experience
- AWS experience is preferred but not required.
- Cloud support experience, deployment, and maintenance.
- Experience in a DevOps team, or System Admin experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.
- Programming/scripting with Ruby, Bash and PowerShell.
- Other programming languages (Python, Java, C++, C#...).
- Systems administration in both Linux and Windows.
- Experience with virtualization technologies (Hypervisors, VMware, Xen).
- Experience managing full 3-tier architecture (Presentation, Application, and Data tier).
- Communication skills including presentations to diverse customer and team audience.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 80,200.00 - 138,200.00 USD annually