Macy's

Operations Director, Flagship Transformation & Leased Partner Integration

Macy's • $125K — $150K *
New York, NY 10025In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Strong operational leadership experience in retail or related fields.
  • Proven ability to manage multiple complex projects in a fast-paced environment.
  • Strong knowledge of construction processes and vendor management.
  • Experience supporting leased businesses or luxury brands is preferred.
  • Proficient in budget management and expense control skills.
  • Exceptional organizational and communication abilities.
  • Ability to influence and collaborate across various leadership levels.

Responsibilities

  • Lead operational planning for flagship transformation projects from pre-construction to completion.
  • Establish governance processes and project tracking tools for successful execution.
  • Coordinate all logistics and inbound deliveries to support project timelines.
  • Conduct regular project walks with stakeholders to monitor progress and resolve issues.
  • Ensure operational readiness and minimize disruption during construction phases.
  • Maintain strong partnerships with leased departments and luxury brands throughout the project.
  • Execute operational readiness plans to support business continuity.

Benefits

  • Opportunity to work on high-impact flagship transformation projects.
  • Engage with a variety of high-profile partners and luxury brands.
  • Dynamic work environment that fosters collaboration and teamwork.
  • Professional development and growth opportunities within the organization.
  • Access to company-wide resources and support services.
Full Job Description
Job Description

Position Summary

The Operations Director - Flagship Transformation is responsible for leading and coordinating all operational aspects of the 59th Street Flagship Transformation while serving as the primary operational liaison in a continued relationship for leased partners, luxury brands, and external stakeholders. This role ensures transformation initiatives are executed safely, efficiently, on schedule, and with minimal disruption to daily business operations and the customer experience.

The position partners closely with General Contractors (GCs), Project Managers (PMs), Facilities, Visual, Asset Protection, Merchants, Technology, and Leased Partners to successfully deliver transformation milestones and maintain operational excellence throughout all phases of renovation, modernization, and post-project activities. This role serves as the operational leader for transformation execution, business continuity, and leased partner integration, ensuring projects are delivered efficiently while supporting strategic business objectives and a seamless customer and associate experience.

Key Responsibilities

Transformation Governance & Project Leadership
  • Lead operational planning and execution for flagship transformation, renovation, and construction projects from pre-construction through project completion.
  • Attend and actively participate in pre-construction meetings, site walks, executive reviews, and project planning sessions with key stakeholders and business partners.
  • Establish governance processes, project tracking tools, accountability measures, and communication plans to support successful project execution.
  • Coordinate all inbound deliveries, logistics, staging, swing-space planning, relocations, and load-out activities required to support project timelines.
  • Develop and manage resource plans, ensuring appropriate support from Facilities, vendor partners, operational teams, technology resources, and third-party contractors.
  • Conduct regular project walks with General Contractors, Project Managers, Facilities, and business partners to monitor progress, identify risks, and resolve operational challenges.
  • Review and interpret phasing plans to ensure operational readiness, business continuity, customer experience protection, and successful execution of each project phase.
  • Identify opportunities to minimize disruption to customers, associates, selling operations, fulfillment activities, and leased businesses during construction.
  • Track project milestones, operational impacts, and transformation deliverables to ensure projects remain on schedule and aligned with business objectives.


Leased Partner & Luxury Brand Management
  • Maintain strong partnerships with leased departments, luxury brands, and external vendors throughout project planning, execution and after shop openings.
  • Serve as the primary operational point of contact for leased partners, ensuring alignment on project timelines, logistics requirements, business impacts, and operational readiness.
  • Coordinate partner transitions, relocations, temporary closures, openings, merchandising activities, and readiness plans during renovation projects.
  • Ensure leased partners remain informed and engaged throughout all phases of construction, modernization, and transformation efforts.
  • Partner with Merchandising, Store Leadership, Construction, and Facilities teams to support successful luxury brand openings and flagship enhancement initiatives.
  • Facilitate resolution of operational issues impacting leased partners, including access, logistics, customer experience, facilities support, and project sequencing.


Business Continuity & Operational Readiness
  • Ensure business continuity throughout all phases of transformation by developing and executing operational readiness plans.
  • Partner with operational leaders to protect sales generation, fulfillment execution, customer service, and associate productivity during construction activities.
  • Coordinate communication and change management activities to support associates, leaders, vendors, and leased partners throughout project implementation.
  • Identify operational risks and develop mitigation strategies to minimize impact to customers, associates, and business performance.
  • Support execution of temporary operating models, space transitions, and customer service enhancements required during project phases.


Budget & Financial Management
  • Own and manage the Non-Operating Expense budget related to flagship transformation projects and operational support activities.
  • Monitor project-related expenses, identify cost-saving opportunities, and ensure fiscal accountability throughout all phases of transformation.
  • Partner with leadership teams, Finance, and project stakeholders to forecast expenses and manage budget performance.
  • Support evaluation of project investments, operational impacts, and resource requirements to ensure responsible financial stewardship.
  • Track operational costs associated with construction, relocations, temporary support needs, and business continuity activities.


Project Closeout & Accountability
  • Drives the project punch-list process, ensuring all outstanding items are documented, tracked, and resolved upon project completion.
  • Verify that all construction, facilities, operational, and partner requirements are met before project sign-off.
  • Coordinate final inspections, operational reviews, and partner walkthroughs to ensure project deliverables are completed to expectation.
  • Measure project outcomes against transformation objectives and operational success metrics.
  • Provide post-project evaluations, lessons learned, and recommendations to support continuous improvement for future transformation initiatives.
  • Ensure successful transition from project implementation to ongoing operational ownership.


Qualifications
  • Strong operational leadership experience in retail, transformation management, facilities, construction, project management, or related fields.
  • Proven ability to manage multiple complex projects and stakeholder groups simultaneously in a fast-paced environment.
  • Strong knowledge of construction processes, project phasing, facilities operations, business continuity planning, and vendor management.
  • Experience supporting leased businesses, luxury brands, or multi-partner retail environments preferred.
  • Experience managing budgets and controlling expenses.
  • Exceptional organizational, communication, and stakeholder management skills.
  • Ability to influence and collaborate across multiple levels of leadership and external partner organizations.
  • Strong problem-solving, decision-making, and change leadership capabilities.
  • 5-10 years of experience


Key Competencies
  • Transformation Governance
  • Project Management
  • Operational Excellence
  • Business Continuity Planning
  • Leased Partner & Luxury Brand Management
  • Budget Management
  • Cross-Functional Collaboration
  • Vendor & Contractor Relations
  • Strategic Planning
  • Risk Assessment & Mitigation
  • Communication & Stakeholder Management
  • Change Management
  • Execution & Follow-Through
  • Customer Experience Leadership


Physical Requirements
  • Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
  • Frequent use of computers and other technology necessary to perform job functions.
  • Frequently lift/move up to 25lbs.


This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time.

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About Macy's

Macy's Careers

Join the vibrant team at Macy's—a leader in the retail industry, offering unparalleled job opportunities that empower you to leverage your skills and drive innovation. At Macy's, we are committed to fostering a culture of diversity and professional growth, making it an exciting time to become part of our global community. Work You'll Do Embark on a career at Macy's and be at the forefront of the retail revolution. With a variety of positions available, from in-store roles to corporate leadership, Macy's provides a platform for professional development and career advancement. Whether you're looking for a full-time position or a part-time internship, Macy's offers a dynamic work environment where your contributions are valued and celebrated. Join Macy's market-leading team to help redefine the shopping experience for millions of customers worldwide. Lead through innovation and be part of a company that prides itself on its commitment to leadership and excellence in the retail sector. Transform your career with Macy's through our comprehensive training programs and development opportunities. Work alongside a diverse team of professionals, all driven by a shared goal of delivering exceptional service and driving success in a competitive marketplace. Macy's Employment Experience At Macy's, we understand that our employees are our greatest asset. That's why we offer competitive benefits, including health insurance, retirement plans, and employee discounts, to ensure our team members are supported both personally and professionally. Our commitment to diversity and inclusion is evident in our hiring practices and corporate culture. We strive to create an environment where all employees can thrive and contribute to our collective success. Macy's is not just a company; it's a community where innovation, leadership, and teamwork are at the heart of what we do. Innovative Work Macy's is a place where you can harness your skills to explore new ideas and innovative solutions. Our commitment to innovation is what sets us apart and keeps us at the forefront of the retail industry. Join us and contribute to projects that redefine retail and improve customer experiences across all our channels. Be Part of a Great Team At Macy's, you'll collaborate with talented professionals who are passionate about redefining retail. Our team's unparalleled capabilities and dedication to excellence make Macy's a leader in the industry. Here, your career will flourish as you work on diverse projects and make a real impact on our company's future. Future-Proof Your Career With Macy's, the sky's the limit when it comes to career growth and opportunities. Advance your career through our training and development programs, designed to nurture your professional skills and prepare you for future leadership roles. Grow with us and see how far your ambition can take you. Stay Connected Join Our Team Search for open positions that match your skills and interests at Macy's. We are always on the lookout for passionate, creative, and solution-driven team players. Explore the numerous career paths available and find the perfect fit for you. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Macy's a fantastic place to work. Our careers blog is your go-to resource for everything from interview tips to resume advice. Job Alert Emails Customize your subscription to receive job alerts and the latest news from Macy's. Tailor your preferences to see exciting and rewarding opportunities that align with your career aspirations. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about Macy's
Size
88,857 employees
Market Cap
$5.4 billion
Industry
Retail & Consumer Goods
Net Income
-$3.9 billion
Founded
1858
5 Year Trend
-0.4%
Revenue
$18 billion
NASDAQ
M
* Ladders Estimates

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