TeleTech

Operations Analyst

TeleTech$69K — $158K *
Tampa, FL 33647In-Person
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in project management and exercise planning
  • Familiarity with SOF planning processes like MDMP and JELC
  • Proficient in briefings for high-ranking officials within SOCOM
  • Experience with MIMO radios and tactical mission networks
  • Current TS/SCI clearance is mandatory
  • PMP Certification is required

Responsibilities

  • Analyze root causes of issues and recommend data-driven solutions
  • Collaborate with engineers and subject matter experts to conduct research
  • Prepare detailed charts and graphs to visually present analysis
  • Translate complex mission needs into actionable plans
  • Develop briefings and presentations for program stakeholders
  • Advise on program efficiency enhancements

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement planning support
  • Tuition assistance for professional development
  • Flexible work-life programs and dependent care options
  • Recognition awards for superior performance
Full Job Description
Operations Analyst
The Opportunity:

As an operations analyst, you're passionate about exploring the root cause of an issue and then analyzing, reporting, and developing recommendations for a creative solution. We need an experienced research analyst like you to help us solve complex problems for our customers. On our SOCOM team, you'll evaluate data assessment strategies while partnering with operators, forward elements, and industry to translate mission needs into executable plans to deliver solutions.

You won't go at it alone, you'll work alongside a team of highly skilled engineers and subject matter experts from across industry to conduct research, prepare graphs and charts, and analyze and interpret programmatic or cost data leveraging Military Decision Making Process (MDMP), Joint Event Life Cycle (JELC), and event life-cycle milestones. Once documented, you'll develop briefings, charts, graphs, and demonstrations to present results, collaborate with stakeholders, and participate in various program meetings to improve program efficiency.

In this role, you'll use your passion for analytics and statistics to devise modeling and measuring techniques utilizing mathematics, statistical methods, engineering methods, and other principles and laws of scientific and economic disciplines.

Use your operations research knowledge to develop technologies and concepts that advance the SOCOM mission.

Join us. The world can't wait.

You Have:
  • Experience with project management and exercise planning or coordination with Special Operations and Joint Partner environments
  • Experience with SOF planning processes, such as MDMP and JELC, and event life-cycle milestones including IPC, MPC, and FPC
  • Experience with communication and interpersonal effectiveness in briefing Department of War (DoW) and high-ranking government officials at various echelons inside of Special Operations Command (SOCOM)
  • Experience with Multiple Input Multiple Output (MIMO) radios, tactical mission networks, and radios in SOF environments
  • TS/SCI clearance
  • HS diploma or GED
  • PMP Certification


Nice If You Have:
  • Experience working with federal government and Department of Defense clients, including forward-deployed SOF elements, military environments, and defense planning and acquisition processes
  • Experience supporting cyber or IT business cases, organizational strategy, financial management, Customer Relationship Management (CRM) and business tools, and integration activities
  • Experience in fast-paced environments, managing multiple customers, and evolving mission sets


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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