Job SummaryThe Operations Analyst will help design and implement a lean, responsive, and rapid decision-making model supporting Office of Health Informatics (OHI) EHRM within the current VHA governance structure. This individual will also provide solutioning and decision-making support, research and analysis, program management and communications support for the EHRM Tier 1 Subject Matter Expert (SME) Teams.
Primary Responsibilities- Track EHR Council actions and escalate identified risks.
- Contribute to solving complex Council issues.
- Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
- Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders.
- Conduct project plan reviews with Oracle Health Integrated Solution Services Engagement Owner (ISS EO) and EHRM-IO Solution Advisor. Keep Tier 1 SME Team Co-Leads and Members informed about needed actions or updates.
- Provide status updates to keep Tier 1 SME Team Co-Leads informed about task ownership and actions.
- Update VHA Leadership team on Tier 1 SME Team activities, issues, needs, and process improvement recommendations.
- Develop EHRM Council Bi-Weekly Status Reports.
- Review Change Control Log and ensure the Tier 1 SME Team has reviewed, updated, and approved requests prior to presentation at the Change Control Board for approval.
- Collaborate with EHRM-IO Solution Advisor/Solution Management Administrator to contribute and facilitate SME members' workflow designs.
- Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events.
- Work with clients to develop, refine and maintain processes, guidelines, rules and interdisciplinary structures in alignment with government priorities and coordinate decisions and tasks.
- Support strategic communications and change management efforts including, but not limited to, identifying target stakeholders; developing a variety of outreach and communications materials; providing executive communications support; updating, executing, and maintaining a comprehensive communications plan; and creating training products for stakeholder management and engagement.
Minimum Qualifications- 7 years of relevant experience
- Bachelor's degree in related field
- Ability to interact and engage with executive-level stakeholders
- Proficiency in Microsoft Word, Excel, PowerPoint and SharePoint
- Ability to obtain and maintain a public trust clearance
- Legal authorization to work in the U.S.
- Ability to work onsite in Washington, D.C.
Desired Qualifications- Background in nursing HIGHLY DESIRABLE
- Experience supporting EHRM projects
- Knowledge of military and Veteran populations
- Strong critical thinking and analytical skills
- Proven ability to organize, prioritize and work well with others
- Ability to communicate thoughts, ideas and solutions logically both written and orally
- Ability to get up to speed quickly on complex issues
- Desire to work in a fast-paced, rapidly evolving environment
- Capable self-starter with a drive to get all types of work done and high attention to detail
