Marsh McLennan

Analytics and Solutions Manager

Marsh McLennan • $95K — $115K *
Louisville, KY 40214In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in product operations at scale, including management of onshore/offshore teams.
  • Proven experience in managing recurring revenue and financial reporting.
  • Strong stakeholder management skills across multiple functions such as Account Management and Product.
  • Exceptional analytical skills for building and interpreting dashboards and KPIs.
  • Excellent communication and presentation skills for both commercial and executive audiences.

Responsibilities

  • Act as the primary delivery liaison to stakeholders, managing risks and aligning priorities.
  • Lead and manage a hybrid onshore/offshore delivery team to ensure effective operations.
  • Support client engagement and solicitation for key products and industry initiatives.
  • Develop AI-based processes to optimize solicitation efforts and identify relevant contacts.
  • Produce actionable insights, competitive analyses, and recommendations for product management.
  • Drive operational efficiencies and revenue opportunities with Transformation teams.
  • Oversee improvements in Data-as-a-Service delivery, transitioning to API integrations.

Benefits

  • Highly collaborative role with exposure to various teams
  • Opportunity to work at the intersection of operations, technology, and client engagement
  • Involvement in supporting product performance, revenue retention, and continuous improvement
  • Empowerment to translate ideas into actions with measurable impact
Full Job Description
Company:
Mercer

Description:

Analytics and Solutions Manager

Mercer is seeking an experienced Analytics and Solutions Manager to lead a hybrid onshore/offshore delivery team and drive operational excellence across analytics products and services. In this role, you will serve as the primary delivery liaison for key stakeholders, turning optimization opportunities into measurable commercial outcomes and helping ensure delivery is reliable, scalable, and aligned to business priorities.

What can you expect
  • A highly collaborative role with broad exposure across account management, commercial, product, engineering, analytics, and delivery teams.
  • The opportunity to work at the intersection of operations, technology, and client engagement.
  • Involvement in supporting product performance, revenue retention and growth, and continuous improvement initiatives.
  • A role where your ideas can translate directly into action and measurable impact.

We will count on you to
  • Act as the delivery liaison to stakeholder teams, aligning priorities, managing risks, and converting optimization work into commercial outcomes.
  • Lead and manage the onshore/offshore delivery team, including roles, SLAs, capacity planning, handovers, and continuous improvement.
  • Support solicitation and client participation for key products, memberships, industry products, and team initiatives.
  • Lead solicitation and client support for MDC campaigns, acting as the primary solicitation team and easing demand on the data team.
  • Develop an AI- or algorithm-based process to track solicitation efforts and identify the right contacts to explain survey participation, structure, and objectives.
  • Provide technical product management support where needed, helping clients understand product architecture and translating technical requirements into product decisions.
  • Produce insights, competitive snapshots, presentations, and actionable recommendations for product management teams.
  • Partner with Transformation teams on Rapid Improvement Events to identify and deliver operational efficiencies and revenue opportunities.
  • Own Data-as-a-Service delivery improvements, supporting the move from file-based transfers to APIs with global and technical teams.
  • Serve as the NA HRIS API representative and help manage client data transfer projects between client systems and Mercer.
  • Oversee revenue retention and growth for off-the-shelf products by driving recurring revenue initiatives.
  • Produce and maintain regular, auditable revenue reporting and present clear insights to stakeholders.
  • Build and maintain executive and operational dashboards covering outcomes, delivery KPIs, revenue impact, backlog, and roadmap progress.
  • Coordinate cross-functional stakeholders, remove blockers, and keep work moving through to benefit realization.


What you need to have
  • 5+ years of experience delivering product operations at scale, including managing onshore/offshore teams.
  • Proven experience owning recurring revenue or run-rate financial reporting and turning findings into action.
  • Strong stakeholder management experience across Account Management, Commercial, Product, Engineering, and Analytics.
  • Strong analytical skills with the ability to build and interpret dashboards and KPIs and turn data into clear recommendations.
  • Excellent communication and presentation skills for commercial and executive audiences.


What makes you stand out
  • PMP, Scrum Master, or Lean/Kaizen certification.
  • Experience running Rapid Improvement Events, Kaizen events, or sprints and delivering measurable business outcomes.
  • Familiarity with delivery and analytics tools such as Jira, Tableau, Power BI, Looker, or similar.
  • A strong bias for action, with the confidence to work through ambiguity and align diverse stakeholders around a shared plan.
  • A balanced focus on operational detail and commercial impact, with a clear drive to deliver results that last.


About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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