Operational Key Account Manager - Healthcare (NORTAM)

CMA CGM

$83K — $90K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; master's degree advantageous
  • 3+ years of proven experience in International Supply Chain and Logistics
  • Demonstrated expertise in commercial negotiations
  • Experience leading virtual teams and managing commercial issues
  • 3+ years of network management experience
  • Strong understanding of compliance and cultural awareness
  • Excellent communication and advanced presentation skills.

Responsibilities

  • Maintain and develop business relationships with assigned customers
  • Organize and ensure follow-up performance reviews encompassing KPIs and action plans
  • Drive regular workshops to review processes and share best practices
  • Participate in and prepare for periodic business reviews across various time frames
  • Assist Global Account Management during the tender process and implementation
  • Act as the primary contact for daily communication between customers and operational teams
  • Prepare technical and commercial proposals for new solutions.

Benefits

  • Competitive Paid Time Off
  • 401(k) with company match
  • Health insurance including multiple health plans
  • Employee benefits platform with discounts on gym memberships and retail
  • Tuition reimbursement program
  • Flexible Paid Time Off programs including company paid holidays
  • Voluntary benefits like additional life insurance and identity theft protection.
Full Job Description
Pay Range: $83,000 - $90,000

YOUR ROLE

Your primary purpose in this role is to work with Regional Account Management on a defined list of Key Accounts, ensure customer satisfaction and profitable growth and animate the customer's requirement and coordination across the network

WHAT ARE YOU GOING TO DO?

Maintain & develop business with the assigned customer(s)Organize & Ensure follow up performance review (KPIs, Volumes, Action plan..)Drive regular workshops (internal/network + customer) to review processes, performance Best practice sharing for the nominated account(s) within CEVA networkPrepare & participate to periodic business reviews (weekly, monthly, quarterly, annual..)Interact with customer to understand their demand / requirementsAssist Global account Management during tender processImplement tenders with Implementation team + new projects Participate & elaborate to re-ingeenering : suggest new routings, optimizationLink between customer & operational teams wwd(daily customer key contact)Resolution of complaints + investigation Liaise with purchasing department (cost optimization, new routings)Prepare technical & commercial proposals for new solutions (along with RAM)Reporting of successes, issues, lost opportunities with the related Global accountsActivties/Business reviewsDashboard implementation, Reporting + action plan

WHAT ARE WE LOOKING FOR?

Educational background (bachelor's degree preferred, master's degree advantageous)Specific logistics and or multi-national focusThe role requires a skilled relationship management professional with proven track record (3+ years) in International Supply Chain and LogisticsExperienced in commercial negotiations (3+ years)Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client.Network management experience (3+ years)Compliance understandingMature judgment and decision-makingAcute cultural and global awarenessEmerging market experienceSuperior communication skills, both written and spokenAdvanced presentation skills (concise & convincing)

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career!

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.

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