Location: USA - Lancaster, Midpoint Dr Division: Air & Sea Job Posting Title: Operational Excellence Specialist Time Type: Full Time Summary Integration and support for cost and income reserve auto-calculation and increase productivity in operations while improving net working capital. Perform analysis using various systems to determine customer/carrier auto-rating performance. Provide technical, system and/or process expertise and recommendations on company auto-rating stability and standardization across network. Identify and implement process that improve auto-rating. Duties and Responsibilities Support • Provide onsite and/or remote support to account owners and/or operational staff regarding processes and TMS related issues • Provide support for Tender Management, Pricing teams, and Operational Sales • Act as triage for all auto-rating failures, analysis of root cause, determine and ensure corrective actions are provided to account owners and/or operational staff • Identify system and process issues and develop recommendations that improve auto rating stability, standardization, and enhance operational accounting efficiencies • Compile, analyze and report customer auto-rating accuracy and communicated issues and resolutions to enhance customer auto-rating Testing/Training • Perform User Acceptance Testing against releases of core systems and/or new tools related to Rate & Contract Management • Identification of functions and offices/users where additional training may be required • Creation/Validation of all Rate & Contract Management training materials and user guides Governance • Ensure regional adherence to global SOP and Rate & Contract Management guidelines • Documentation of regional SOPs and workflows • Define process metrics, measure and establish baselines for on-going Rate & Contract Management reporting • Perform Rate & Contract Management Audits Educational background / Work experience • Bachelors/Masters Degree preferably in Transportation and Logistics or equivalent technical degree • 4-7 years of relevant experience Skills & Competencies • Solid understanding of Freight Operations • Strong analytical, critical thinking skills and research capabilities • Proactive, positive, enthusiastic and self-driven • Strong business acumen, attention to details and strong organizational skills • Understanding of Supply Chain Logistics / Freight Forwarding industry • Strong oral, written and presentation skills. Able to communicate effectively with all levels of the organization. • Experienced in analyzing and documenting business processes and workflows. • Experienced in delivering well-organized and effective presentations and training. • Quality management or project management is considered an asset Language skills • Fluent in English (oral and written) Computer Literacy • Proficient in Microsoft Office At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $76,500 - $95,600 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position can be virtual anywhere in the USA. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Operational Excellence Specialist Lancaster