About this opportunity

We are seeking a Director of Operations Excellence (DOE) to support our PMO team, based in Plano, Texas. In this role, you will oversee end-to-end operational performance for all Networks deliverables, working closely with customers, the Head of Network Operations, project teams, supply, sourcing, and delivery organizations across the Americas and globally. This role reports to the PMO Head of Networks Operations and is central to driving operational efficiency, service innovation, strategic customer engagement, and financial performance.

What you will do

• Build and maintain collaborative relationships with customers, partners, and internal Ericsson stakeholders at all levels
• Serve as a thought leader and strategic partner, guiding teams toward shared success
• Facilitate seamless end-to-end process execution, identifying issues, designing solutions, and leading change management
• Collaborate with peers in Networks Services to ensure consistent, efficient ways of working and share best practices
• Lead development and execution of monthly and bi-weekly Domain governance
• Drive strategy, standardization, and process consistency for KPIs, Monthly Governance, and Quarterly Operations Reviews
• Oversee on-time delivery for all services, hardware, software, and New Product Introductions (NPI)
• Support management of cost center financials, LLR, utilization, and travel
• Support achievement of financial goals including revenue growth, margin improvement, and cost savings

The skills you bring

• 10+ years of industry experience in delivery, project management, and customer-facing roles
• Bachelor's degree in Engineering, Business, or IT from an accredited institution (Master's preferred)
• Strong communication skills and ability to build effective relationships at all levels
• Experience establishing governance structures across multiple organizations, including OKR and KPI frameworks
• Proven analytical ability with a talent for translating data into clear, compelling narratives
• Understanding of PMI principles and demonstrated ability to manage projects effectively
• Strong financial and business acumen, including experience in S&OP and resource planning
• Ability to work effectively with cross-functional teams in a fast-paced environment, with strong conflict resolution skills
• Flexibility to travel up to 25%
• AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Service Delivery Line Manager

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.