MSX International

OPERATION MANAGER

MSX International • $70K — $95K *
Troy, MI 48085In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years of operations, project or business management experience
  • 3+ years of team leadership experience
  • Strong client relationship, financial management, and analytical skills
  • Excellent communication, organizational, and problem-solving abilities
  • Advanced proficiency with Microsoft Office applications

Responsibilities

  • Lead daily PHQ operations to meet client goals and performance metrics
  • Build relationships with clients, dealers, and field teams to enhance customer service
  • Manage, coach, and develop PHQ staff through hiring, training, and performance management
  • Oversee program resources and ensure compliance with the Statement of Work
  • Manage program finances, including accrual reporting and dealer billing
  • Analyze performance data to provide insights and recommendations to leadership
  • Identify and resolve operational risks and process gaps
  • Lead weekly meetings and facilitate cross-departmental support

Benefits

  • Hybrid work environment with remote and in-office collaboration
  • Competitive salary and benefits package
  • Career growth and leadership development opportunities
  • Opportunity to work with a leading global business solutions provider
Full Job Description
Job Description

Key Responsibilities
  • Lead daily PHQ operations and ensure achievement of client goals, Service Level Agreements and Key Performance Indicators.
  • Build strong relationships with clients, dealers, and field teams while delivering exceptional customer service.
  • Manage, coach, and develop PHQ staff, including hiring, training, and performance management.
  • Oversee program resources, processes, and compliance with the Statement of Work.
  • Manage program finances, accrual reporting, and dealer billing activities.
  • Analyze program performance data and provide regular reports and recommendations to leadership.
  • Identify and resolve operational risks, issues, and process gaps.
  • Lead weekly team meetings and coordinate support across departments.
  • Provide operational support for special projects.


Qualifications
  • Bachelor's degree or equivalent experience.
  • 3+ years of operations, project or business management experience.
  • 3+ years of team leadership experience.
  • Strong client relationship, financial management, and analytical skills.
  • Excellent communication, organizational, and problem-solving abilities.
  • Advanced proficiency with Microsoft Office applications.


Additional Information

What We Offer
  • Hybrid work environment with a mix of remote and in-office collaboration.
  • Competitive salary and benefits package.
  • Career growth and leadership development opportunities.
  • Opportunity to work with a leading global business solutions provider


About MSX International

MSX International is a business process outsourcing company that provides technology-based services to enterprises in the automotive industry. The company offers a range of services, including warranty and quality management, supply chain management, and customer experience management. MSX International was founded in 1996 and is headquartered in Farmington Hills, Michigan.
Learn more about MSX International
Size
6,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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