Job Description

Overview:

MSX International is seeking a dynamic and strategic Account Manager to oversee Key Programs. This role requires a seasoned professional with a deep understanding of dealer operations. The ideal candidate will have the ability to interact effectively with senior leadership with focus on continuous development of Program Management team.

Key Responsibilities:
• Program Oversight: Ensure Program Managers are meeting objectives and providing value to our customers.
• Strategic Planning: Develop and implement strategic plans to enhance customer experience and program effectiveness. Utilize performance monitoring data and industry subject matter expertise to develop new solutions and optimize existing solutions.
• Stakeholder Engagement: Build and maintain strong relationships with leadership team and provide regular updates and insights on program performance.
• Team Development: Mentor and develop MSX Program Managers, fostering a culture of continuous improvement and professional growth.
• Performance Monitoring: Track and analyze program metrics to identify areas for improvement and ensure targets are met.
• Collaboration: Work closely with cross-functional teams to drive program success and innovation.
• Problem Solving: Address and resolve any issues or challenges that arise within the programs, ensuring a seamless experience for all stakeholders.

Qualifications

Knowledge and Skills You Bring to the Role:
• Ability to apply authoritative command of business transformation delivery and provide thoughtful analysis in real-time with a focus on vision, value, speed, and talent.
• A track record of contributing to and executing a cross functional roadmap including vision, strategy, goals, and change management to enable action planning and delivery of results in a high performing organization.
• Ability to influence and guide the team and your direct reports in the decision-making process and have an adaptable mindset that drives efficiency and collaboration throughout the organization.
• Ability to utilize outstanding leadership skills within the organization to ensure reliable methodology, and exceptional delivery that is consistent with client expectations.
• Effective professional judgement and the ability to act in utmost confidentiality with sensitive leadership information and navigate tough situations effectively and professionally.
• Excellent verbal and written communication skills, including the ability to draft email communications and develop presentations for executive audiences to communicate, achieve buy-in, and drive action.
• Creative and critical thinker, willing to bring new ideas to the table and challenge the status quo.

Previous Experience Required:
• Strong understanding of dealership operations, with direct experience in service lane processes, customer engagement and fixed operation performance drivers.
• Bachelor's degree in business, marketing or data analytics or equivalent experience preferred.
• Experience running multiple programs simultaneously and meeting daily with the client to ensure we exceed KPIs
• Minimum of 8 years in a similar role, with a proven history of building cohesive teams, exceeding revenue targets, and maintaining a high level of customer satisfaction.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.