Job SummaryRole -
OpenText Exstream Business Analyst Location - Dallas, TX(Remote)
Job Summary: - Gather, analyze, and document end to end business requirements (BRDs, FRDs, user stories) for Customer Communication Management (CCM) initiatives, ensuring clarity, completeness, and alignment with business objectives.
- Translate business needs into structured functional requirements that support scalable, maintainable CCM processes and solutions.
- Partner with business stakeholders to understand communication workflows, regulatory requirements, communication rules, and operational processes across print, email, SMS, and digital channels.
- Work closely with CCM platform teams (preferred: OpenText Exstream) to ensure business requirements are accurately interpreted and implemented within templates, data mapping, workflows, and output generation.
- Coordinate and support migration efforts from legacy CCM platforms to OpenText Exstream, ensuring business rules, customer journeys, communication templates, and compliance requirements are properly transitioned.
- Document current state and future state communication processes, identifying gaps, dependencies, and opportunities for optimization.
- Support user acceptance testing (UAT) by preparing test scenarios, validating outputs, reviewing templates, and confirming business rule accuracy across all communication channels.
- Collaborate across cross functional teams including developers, QA, architects, designers, product owners, and vendor partners to ensure alignment throughout the delivery lifecycle.
- Provide input for release planning, communication calendars, and operational readiness, ensuring stakeholders clearly understand impacts, timelines, and dependencies.
- Assist in platform version upgrades by reviewing business impacts, validating communication changes, and ensuring backward compatibility and quality of business-facing outputs.
- Leverage working knowledge of AWS based communication ecosystems (preferred) including event-driven workflows such as AWS Lambda, and integrations with enterprise storage or downstream systems.
- Maintain and update documentation repositories including BRDs, process flows, use cases, communication catalogs, template inventory logs, and knowledge articles.
Required Skills and Experience - 8-12 years of experience as a Business Analyst, preferably in Customer Communication Management (CCM) or large-scale correspondence operations.
- Preferred: Hands-on experience with OpenText Exstream (Designer, Empower, Orchestrator) or any enterprise CCM platforms (Quadient, Messagepoint, GMC, Papyrus, etc.).
- Proven ability to write comprehensive BRDs, FRDs, user stories, and process maps, including data flows, decision logic, and communication rules.
- Strong understanding of batch, on-demand, and interactive communications, including regulatory and compliance considerations.
- Experience supporting CCM migrations, template consolidation, communication rationalization, and modernization initiatives.
- Familiarity with multi channel communication lifecycles (print, digital, SMS, email) and customer journey mapping.
- Exposure to AWS cloud ecosystem (preferred), especially event-driven communication processes, Lambda triggers, or file based integrations.
- Excellent communication, presentation, and stakeholder management skills-able to interact confidently with business teams, leadership, and technical teams.
- Experience working in Agile or hybrid delivery models, contributing to backlog refinement, sprint planning, and cross team alignment
The pay range for this role is
$110,000 - $130,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
