Job OverviewRole SummaryWe are seeking an experienced and highly motivated
Onsite Program Manager to serve as the primary leadership interface between our clients and offshore delivery teams. This role will be accountable for setting the overall program strategy, governance framework, delivery roadmap, and execution oversight across multiple projects and workstreams.
The ideal candidate will possess strong stakeholder management skills, extensive experience managing enterprise technology programs, and solid functional knowledge of the Salesforce ecosystem. The Program Manager will be responsible for ensuring complete transparency, alignment to business objectives, proactive risk management, and successful delivery of commitments made to the client.
This role requires a strategic thinker who can translate business goals into executable plans while fostering strong partnerships with client leadership, business stakeholders, and global delivery teams.
Key ResponsibilitiesProgram Leadership & Governance- Define and manage the overall program roadmap, timelines, milestones, dependencies, and delivery commitments.
- Establish program governance structures, reporting mechanisms, and decision-making frameworks.
- Drive successful execution across multiple concurrent projects and workstreams.
- Ensure alignment between program objectives, business priorities, and technology delivery plans.
- Monitor program health and proactively address issues that may impact scope, timeline, budget, or quality.
- Lead steering committee meetings, governance reviews, and executive status updates.
Client Relationship Management- Act as the primary onsite point of contact for client executives, business stakeholders, and program sponsors.
- Build trusted relationships across business and technology teams.
- Ensure high levels of communication, transparency, and stakeholder engagement throughout the program lifecycle.
- Manage client expectations and facilitate alignment on priorities, deliverables, and timelines.
- Drive consensus among stakeholders and resolve conflicts effectively.
- Represent delivery progress, risks, mitigation plans, and strategic recommendations to client leadership.
Offshore Team Coordination- Provide leadership and direction to offshore project managers, solution architects, business analysts, functional consultants, and development teams.
- Ensure seamless collaboration between onsite and offshore teams.
- Facilitate effective communication and remove delivery bottlenecks.
- Oversee resource planning, allocation, utilization, and capacity forecasting.
- Ensure offshore teams clearly understand client priorities, business objectives, and delivery expectations.
- Promote accountability and ownership across delivery teams.
Salesforce Program Oversight- Leverage Salesforce functional knowledge to guide program planning, requirement discussions, solution reviews, and stakeholder conversations.
- Collaborate with Salesforce Architects, Consultants, and Product Owners to validate proposed solutions.
- Ensure business requirements are effectively translated into scalable Salesforce solutions.
- Participate in solution governance and support key design decisions.
- Understand impacts across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or related Salesforce platforms.
- Drive adoption of Salesforce best practices and delivery standards.
Planning & Delivery Excellence- Develop and maintain detailed program plans and integrated project schedules.
- Manage dependencies across internal teams, vendors, and client stakeholders.
- Track delivery against committed milestones and KPIs.
- Ensure effective change management processes are followed.
- Drive continuous improvement initiatives across delivery processes.
- Ensure adherence to quality standards and delivery methodologies.
Risk & Issue Management- Identify risks early and drive mitigation planning.
- Escalate critical issues appropriately while maintaining stakeholder confidence.
- Manage scope changes and their impact on timelines, effort, and delivery commitments.
- Conduct periodic program health reviews and recovery planning where required.
Reporting & Metrics- Prepare executive dashboards, status reports, and steering committee presentations.
- Track program performance metrics, milestones, financials, risks, and resource utilization.
- Provide clear visibility into delivery progress and project health.
- Establish and monitor success criteria aligned with client goals.
Required Qualifications- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or related field.
- 10+ years of experience in IT services, consulting, or enterprise technology delivery.
- Minimum 5 years of experience leading large-scale programs with distributed global teams.
- Hands-on experience managing client-facing technology programs from initiation through closure.
- Proven experience working directly with executive stakeholders and client leadership teams.
- Strong Salesforce functional understanding and experience supporting Salesforce-driven transformation programs.
- Experience managing onsite-offshore delivery models.
- Strong understanding of Agile, Waterfall, and Hybrid delivery methodologies.
- Experience managing budgets, forecasts, project financials, and resource plans.
Preferred Qualifications- Salesforce Administrator, Business Analyst, or Consultant Certifications.
- PMP, PgMP, PRINCE2, Agile, Scrum Master, or SAFe certifications.
- Experience in CRM transformation, digital transformation, or enterprise modernization programs.
- Exposure to integration platforms, data migration programs, and change management initiatives.
- Experience working with global customers across North America and Europe.
Key SkillsProgram & Delivery Management- Program Governance
- Portfolio Management
- Roadmap Planning
- Delivery Management
- Stakeholder Management
- Executive Communication
- Risk Management
- Resource Management
- Budget & Financial Oversight
Salesforce Knowledge- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- CRM Process Understanding
- Requirement Analysis
- Functional Solution Review
- Salesforce Delivery Lifecycle
Leadership Skills- Client Relationship Management
- Negotiation & Influence
- Conflict Resolution
- Cross-functional Leadership
- Problem Solving
- Decision Making
- Team Leadership
- Strategic Thinking
Communication Skills- Executive Presentations
- Steering Committee Management
- Business Communication
- Status Reporting
- Stakeholder Engagement
Success Measures for the RoleThe successful candidate will be measured on:
- Achievement of committed program milestones and delivery objectives.
- Client satisfaction and stakeholder confidence.
- Program governance effectiveness and transparency.
- Risk identification and mitigation effectiveness.
- Offshore team productivity and collaboration.
- Quality of executive communication and reporting.
- Resource utilization and delivery efficiency.
- Successful realization of business outcomes aligned with client goals.
CompensationEstimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
