About the Role
As an Onsite IT Asset Management Lead, you'll make an impact by owning the full lifecycle of IT assets across office and factory environments, keeping inventory accurate, spares stocked, and deployment-ready. In this hands-on lead role, you'll support end users directly, guide day-to-day desktop support activity, prioritize tickets and escalations, and help restore services quickly when issues arise. Your work directly reduces downtime; cuts repeat incidents and strengthens onsite support processes, helping both office and shop floor teams stay productive. You'll be a valued member of the Cloud Infrastructure and Security team, working closely with the Manager.
In This Role, You Will:
• Own end-to-end IT asset operations (DaaS & Non-DaaS) across sites, ensuring inventory accuracy, stock availability, and SLA adherence
• Drive vendor, logistics, and warehouse coordination, including procurement planning, stock movement, and break-fix governance
• Provide governance and oversight, including reporting, escalation management, and process compliance across asset operations
• Manage the end-to-end asset lifecycle (procurement - deployment - tracking - disposal)
• Maintain accurate asset inventory in ITSM/CMDB tools
• Handle receiving, shipping, and tracking of devices and spares across locations
• Monitor stock levels and trigger hardware/spare ordering (DaaS & Non-DaaS)
• Coordinate device imaging, staging, and deployment readiness
• Act as a single point of contact for logistics coordination with warehouses, sites, and vendors
• Manage vendor/OEM coordination for hardware break-fix issues
• Track and manage warranty status (in-warranty and out-of-warranty)
• Provide basic troubleshooting support for laptops, printers, and peripherals
• Execute secure asset disposal and maintain compliance records
Work Model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Portland, OR.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What You Need to Have to Be Considered:
• 5+ years of experience owning the end-to-end asset lifecycle (procurement, inventory, deployment, warranty, disposal), ensuring inventory accuracy and compliance, and driving lifecycle optimization and reporting
• 2-3 years governing asset data integrity in IT Shop and ServiceNow/CMDB, ensuring process adherence, and driving reporting and audits
• 1-2 years leading spare parts logistics across the USA and Canada, managing vendor relationships (break-fix, warranty), and handling escalations
• 1-2 years overseeing device imaging and deployment processes, ensuring SLA adherence and quality standards
• 1-2 years managing stock levels, triggering procurement decisions, and coordinating DaaS and non-DaaS fulfillment
These Will Help You Stand Out:
• Experience supporting factory, shop floor, warehouse, or production environments where device uptime is critical
• Strong communication and coordination skills, with the ability to support both technical and non-technical users and collaborate effectively with cross-functional IT teams
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note: this role is not able to offer visa transfer or sponsorship now or in the future.
