Reporting to the Business Line Manager (BLM) – Growth & Expansion Team (G.E.T), the Solution Manager leads scalable growth by translating healthcare software capabilities into measurable customer value—driving adoption, operational integration, retention, and expansion across complex, multi-stakeholder accounts in North America. This role is accountable for successful software sales, expansion, and retention by partnering closely with product, commercial, clinical, and customer-success teams—including Regional Directors/District Managers, Customer Success Managers (CSMs), and Technical Sales Managers (TSMs)—to build repeatable growth motions.
Key Responsibilities
Strategic Sales & Account Leadership
- Lead complex software expansion opportunities across North America aligning execution to broader sales objectives.
- Develop and execute tailored account strategies that align customer business needs with software portfolio capabilities and value realization goals.
- Demonstrate a strong understanding of the healthcare market, including the competitive pressures facing integrated delivery networks (IDNs) and apply that insight to shape effective expansion and growth strategies.
- Develop and implement communication and engagement strategies that drive focused execution, effective stakeholder alignment, and strong ongoing relationships with strategic customers.
- Build repeatable, scalable growth and expansion motions (a reusable GTM/customer-expansion playbook) rather than pursuing episodic transactional events.
Enablement & Cross-Functional Collaboration
- Drive partnership with regional leadership, territory sales, CSMs/TSMs, and AOS teams to identify, evaluate, and prioritize expansion opportunities across complex accounts.
- Support territory-based CSMs and TSMs in strengthening account execution and aligning technical solution positioning with customer business objectives and system lifecycle needs.
- Drive cross-functional engagement across sales, products, services, and finance to support coordinated execution for complex accounts.
- Develop and manage strategic external partnerships and ecosystem relationships that accelerate market expansion and drive health equity for communities.
Market & Portfolio Insights
- Anticipate customer challenges related to adoption, integration, and scalability of software solutions across oncology and adjacent supporting service lines. This includes an understanding of data flow, infrastructure enablement, and cyber-security barriers.
- Contribute to business cases for investment in new offerings, integrations, and market expansion.
- Interpret healthcare trends, market pressures, and evolving customer adoption strategies to inform software positioning and account strategy.
- Drive deliberate, risk-aware expansion within clinical, regulatory, and patient-impact constraints, using staged rollout and adoption-risk management.
Operational & Financial Accountability
- Support business performance across assigned accounts by contributing to profitable growth and expansion.
- Track adoption, expansion pipeline, and renewal health across key accounts in collaboration with CSMs.
- Contribute to quarterly performance reviews, forecasts, and business updates for leadership.
Influence & Collaboration
- Influence complex sales cycles and enterprise account strategy through effective collaboration and strong business acumen.
- Contribute to a culture of collaboration, execution excellence, and customer-centric growth.
- Executive-level presence, communication and stakeholder alignment; ability to turn ambiguity into an executable roadmap across clinical, IT, finance, commercial, and customer-success stakeholders.
Qualifications
Education & Experience
- Bachelor’s degree in business, Engineering, Computer Science, or related field (advanced degree preferred) or equivalent associate’s degree or commensurate work experience.
- 10+ years of experience in healthcare software sales, enterprise software, SaaS, or digital health, with a focus on large, complex accounts.
- Proven ability to partner with consulting, customer success and technical sales teams to drive adoption and expansion.
- Experience contributing to forecasts, account planning, and performance metrics in a matrixed environment.
Skills & Competencies
- Strong influencing skills in matrixed, cross-functional settings.
- Deep understanding of software adoption lifecycles and enterprise account dynamics.
- Deep understanding of healthcare IT strategies, technology lifecycles, and interfacing / integration strategies.
- Excellent collaboration, communication, and stakeholder management skills.
- Analytical thinker with the ability to translate data into actionable insights.
- Results-driven, with a bias toward execution and measurable outcomes.
- Negotiation, pricing/packaging, and business-case development for multi-year engagements.
- Working fluency in software architecture, cloud, AI-enabled capabilities, and delivery mechanics sufficient to influence roadmap and deployment.
This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
The base pay range for this position is:
$143,200 - $196,900
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
