Reporting to the Business Line Manager (BLM) – Growth & Expansion Team (G.E.T), the Solution Manager leads scalable growth by translating healthcare software capabilities into measurable customer value—driving adoption, operational integration, retention, and expansion across complex, multi-stakeholder accounts in North America. This role is accountable for successful software sales, expansion, and retention by partnering closely with product, commercial, clinical, and customer-success teams—including Regional Directors/District Managers, Customer Success Managers (CSMs), and Technical Sales Managers (TSMs)—to build repeatable growth motions. Key Responsibilities Strategic Sales & Account Leadership • Lead complex software expansion opportunities across North America aligning execution to broader sales objectives. • Develop and execute tailored account strategies that align customer business needs with software portfolio capabilities and value realization goals. • Demonstrate a strong understanding of the healthcare market, including the competitive pressures facing integrated delivery networks (IDNs) and apply that insight to shape effective expansion and growth strategies. • Develop and implement communication and engagement strategies that drive focused execution, effective stakeholder alignment, and strong ongoing relationships with strategic customers. • Build repeatable, scalable growth and expansion motions (a reusable GTM/customer-expansion playbook) rather than pursuing episodic transactional events. Enablement & Cross-Functional Collaboration • Drive partnership with regional leadership, territory sales, CSMs/TSMs, and AOS teams to identify, evaluate, and prioritize expansion opportunities across complex accounts. • Support territory-based CSMs and TSMs in strengthening account execution and aligning technical solution positioning with customer business objectives and system lifecycle needs. • Drive cross-functional engagement across sales, products, services, and finance to support coordinated execution for complex accounts. • Develop and manage strategic external partnerships and ecosystem relationships that accelerate market expansion and drive health equity for communities. Market & Portfolio Insights • Anticipate customer challenges related to adoption, integration, and scalability of software solutions across oncology and adjacent supporting service lines. This includes an understanding of data flow, infrastructure enablement, and cyber-security barriers. • Contribute to business cases for investment in new offerings, integrations, and market expansion. • Interpret healthcare trends, market pressures, and evolving customer adoption strategies to inform software positioning and account strategy. • Drive deliberate, risk-aware expansion within clinical, regulatory, and patient-impact constraints, using staged rollout and adoption-risk management. Operational & Financial Accountability • Support business performance across assigned accounts by contributing to profitable growth and expansion. • Track adoption, expansion pipeline, and renewal health across key accounts in collaboration with CSMs. • Contribute to quarterly performance reviews, forecasts, and business updates for leadership. Influence & Collaboration • Influence complex sales cycles and enterprise account strategy through effective collaboration and strong business acumen. • Contribute to a culture of collaboration, execution excellence, and customer-centric growth. • Executive-level presence, communication and stakeholder alignment; ability to turn ambiguity into an executable roadmap across clinical, IT, finance, commercial, and customer-success stakeholders. Qualifications Education & Experience • Bachelor’s degree in business, Engineering, Computer Science, or related field (advanced degree preferred) or equivalent associate’s degree or commensurate work experience. • 10+ years of experience in healthcare software sales, enterprise software, SaaS, or digital health, with a focus on large, complex accounts. • Proven ability to partner with consulting, customer success and technical sales teams to drive adoption and expansion. • Experience contributing to forecasts, account planning, and performance metrics in a matrixed environment. Skills & Competencies • Strong influencing skills in matrixed, cross-functional settings. • Deep understanding of software adoption lifecycles and enterprise account dynamics. • Deep understanding of healthcare IT strategies, technology lifecycles, and interfacing / integration strategies. • Excellent collaboration, communication, and stakeholder management skills. • Analytical thinker with the ability to translate data into actionable insights. • Results-driven, with a bias toward execution and measurable outcomes. • Negotiation, pricing/packaging, and business-case development for multi-year engagements. • Working fluency in software architecture, cloud, AI-enabled capabilities, and delivery mechanics sufficient to influence roadmap and deployment. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).