Bachelor's degree required, preferably in health or business administration; Master's preferred.
Minimum 3 years of relevant customer service or clinical support experience; supervisory experience preferred.
Unexpired, unsuspended driver's license necessary for routine job duties.
Ability to maintain clinical competencies and mandatory learning as required by policies.
Exposure to management assignments with a demonstrated leadership skillset.
Responsibilities
Oversee daily operations of the oncology practice including patient flow and coordination of care.
Implement operational improvements to enhance patient experience and reduce wait times.
Directly supervise clinical and non-clinical staff, fostering a culture of teamwork and accountability.
Manage departmental budgets and monitor revenue cycle performance metrics.
Ensure compliance with healthcare standards and regulations, supporting quality improvement initiatives.
Collaborate on oncology program development and evaluate growth opportunities.
Monitor patient satisfaction and improve access to care for a better patient experience.
Benefits
Engagement in professional development and staff mentoring programs.
Opportunities for advancement within an integrated cancer program.
Access to cutting-edge oncology therapies and operational practices.
Participation in accreditation and quality improvement projects.
Supportive work culture that prioritizes patient-centered care.
Full Job Description
JOB DESCRIPTION DETAILS
Job Summary:
The Cancer Center Practice Manager is responsible for the day-to-day operational, financial, quality, and personnel management of the oncology practice. In an integrated cancer program, this role serves as the operational leader, ensuring efficient, patient-centered, high-quality care while supporting strategic growth and regulatory compliance.
Education:
Bachelor's Degree required. Some undergraduate or certificate-level coursework preferably in health or business administration-related field, or Master's degree in related fields preferred.
Registration/Certification/Licensure:
Unexpired, unsuspended driver's license required if incumbent will be required to drive as part of their routine job duties.
Experience:
Requires a minimum of 3 years of customer service, administrative, or clinical support and supervisory experience, preferably in ambulatory care, Surgery & Oncology, or physician practice settings. Supervisory experience may include official or unofficial roles with exposure to management assignments where leadership skillset is evident.
Other Requirements:
Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
Key Responsibilities
Operations Management
Oversee daily clinic operations across medical oncology, hematology, infusion, and supportive care services.
Ensure efficient patient flow, scheduling, registration, and coordination of care.
Monitor clinic productivity, capacity, and access metrics.
Implement operational improvements to reduce wait times and enhance patient experience.
Coordinate with hospital departments, including pharmacy, laboratory, imaging, and finance.
Staff Leadership and Human Resources
Directly supervise clinical and non-clinical staff.
Recruit, onboard, orient, and retain qualified personnel.
Conduct performance evaluations and coaching.
Manage staffing schedules and productivity.
Foster employee engagement and professional development.
Support a culture of accountability, teamwork, and safety.
Financial Management
Develop and manage departmental budgets.
Monitor revenue cycle performance, including:
Charge capture
Coding accuracy
Prior authorizations
Denial management
Accounts receivable
Analyze financial performance indicators.
Identify opportunities for cost reduction and operational efficiency.
Support implementation of biosimilars and other value-based initiatives.
Quality and Regulatory Compliance
Ensure compliance with:
Commission on Cancer standards
American Society of Clinical Oncology and Oncology Nursing Society guidelines and standards
The Joint Commission standards
Calvert Health policies and procedures
Centers for Medicare & Medicaid Services requirements
State and federal regulations
Support quality improvement projects using PDCA or similar methodologies.
Monitor quality and patient safety metrics and Safety Net requirements
Participate in accreditation preparation and survey readiness.
Oncology Program Development
Support cancer program strategic planning.
Evaluate opportunities for growth in oncology and hematology services.
Assist with service line expansion and physician recruitment.
Support implementation of new therapies, technologies, and care models.
Collaborate with cancer committee leadership.
Collaborate with Shared Governance Council.
Patient Experience and Navigation
Monitor, trend, and distribute patient satisfaction scores and feedback.
Improve access to care and reduce barriers to treatment and follow-up care.
Coordinate navigation, survivorship, and supportive care services.
Ensure a patient-centered approach throughout the continuum of care.
Data Analytics and Performance Monitoring
Develop and maintain operational dashboards.
Track key performance indicators (KPIs), such as:
New patient volume
Infusion chair utilization
Provider productivity
Treatment start times
No-show rates and appropriate medical record documentation
Financial performance
Patient satisfaction
Present reports to oncology executive leadership and cancer committees.
Value-Based Care and Population Health
Support oncology initiatives related to:
Alternative payment models
Value-based care
Population health management
Care coordination
Monitor quality and cost performance metrics.
Assist with payer contracting and performance reporting.
Collaborate with the Finance team and Financial Navigator
Responsibilities Particularly Important at CalvertHealth
Given CalvertHealth's focus on oncology growth, CoC accreditation, QOPI alignment, and preparation for the Maryland AHEAD model, the practice manager should also:
Lead implementation of ASCO/ONS chemotherapy safety standards.
Support CoC quality improvement initiatives and accreditation readiness.
Drive biosimilar adoption strategies.
Improve referral management from primary care and specialty providers.
Optimize infusion center capacity and scheduling.
Develop oncology operational dashboards for Cancer Committee review.
Partner with finance and physician leadership to improve oncology service line profitability while maintaining quality outcomes.
Support multidisciplinary cancer conference operations and follow-up.
