Summary:
The Practice Manager IV is responsible for the management of four physician practice locations and/or with (combined) 10+ providers. This role is responsible for managing all functions of the assigned physician practices operated by UNC Health Care, including organization and planning of the services provided by the practice. The Practice Manager IV coordinates the smooth operation of the day-to-day activities, provides leadership, makes decisions, sets goals, and assures that quality, performance and production standards are maintained. The Practice Manager IV is responsible for implementation of comprehensive programs to ensure delivery and management of efficient and financially responsible delivery of quality health care in the physician office setting.

Responsibilities:
1. Ensures compliance with organizational policies and procedures.
2. Responsible for hiring, training, developing, and evaluating employee performance.
3. Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, managment, and other departments.
4. Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.
5. Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.
6. Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.
7. Responsible for resolution of facility management, equipment, and safety issues.
8. Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit based performance improvement activities.
9. Demonstates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and team work.

Other Information

Other information:
Education Requirements:
• Bachelor's Degree in an appropriate discipline.
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Bachelor's Degree in an appropriate discipline. Six (6) years of experience in a healthcare setting, preferably in a physician office or outpatient setting. Three (3) years of supervisory experience in healthcare setting.
• If an Associates' degree: Must be in an appropriate discipline, and must obtain Bachelor's within two years of hire. Ten (10) years of experience in a healthcare setting, preferably in a physician office or outpatient setting. Three (3) years of supervisory experience in a healthcare setting.
Knowledge/Skills/and Abilities Requirements:
• Language Skills: Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients and employees, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Spread sheet skills strongly preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: Digestive Health Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $35.87 - $51.57 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.