Job Opening: 67066 Opening Date: August 25, 2026
Closing Date: September 8, 2026 at 11:59 p.m. (ET)
Job Title Office Services Supervisor, GS-9/10
Full Performance Level GS-10
Division New York City Field Office
Location New York City, NY
Working Hours Monday - Friday / 8:15am - 4:45pm
Job Type Full Time/Permanent
Who May Apply Current, permanent FBI employees
Number of Positions Available 4
Questions Email: HR Specialist Tracy Pitek at
[email protected] Salary GS-9: $72,737.00 - $94,563.00
GS-10: $80,099.00 - $104,123.00
Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications. KEY REQUIREMENTS - Must be a current, permanent FBI employee
- Must be able to obtain an SCI clearance
- Some travel may be required
- Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)
MAJOR DUTIES - Plans work to be accomplished, sets priorities, and prepares schedules of work to be performed in the 24/7 Operations Center. Remains constantly aware of the status and progress of work, adjusts priorities, shifts assignments and personnel as necessary in order to meet changes in workload, and ensure deadlines are met.
- Assigns and distributes work to subordinates based on difficulty level, priority, requirements of assignment, employee capabilities, and current workload. Explains work requirements, priorities, and deadlines for completion of assignments. Furnishes special instructions for non-routine or involved assignments.
- Discusses work performance with employees, providing advice or guidance when necessary. Routinely meets with subordinates across all scheduled shifts.
- Maintains working knowledge of all shift assignments and duties to facilitate coverage and cross-training of employees as needed.
- Resolves routine personnel and/or administrative problems by recommending a course of action or referring serious situations to a superior.
- Approves annual/sick leave and vacation schedules, ensuring that adequate office coverage is provided for at all times.
QUALIFICATIONS & EVALUATIONS Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement.
Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process.
The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below.
Your resume should demonstrate that you possess the following competencies. Competencies - Communication
- Flexibility/Adaptability
- Leadership
- Organizing and Planning
- Problem Solving/Judgment
Specialized Experience (SE) GS-9: Applicant must possess at least one (1) year of SE equivalent to the
GS-8 grade level. SE is defined as follows:
- Provided leadership to facilitate operations and accomplish goals and objectives.
- Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
- Resolved conflicts and disagreements in a constructive manner to prevent counterproductive confrontations.
GS-10: Applicants must possess at least one (1) year of SE equivalent to the
GS-9 grade level.
SE is defined as follows: - Provided supervision/leadership to maintain an efficient flow of work functions, improved operations, and/or streamlined processes and procedures.
- Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
- Counseled employees on behavior, resolved grievances; and tracked progress according to established rules, regulations, and procedures.
- Identified and analyzed problems associated with personnel or work functions and generated possible resolutions.
Education GS-9 & GS-10: Education may not be substituted for specialized experience at these grade levels.
HOW TO APPLY For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply. If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.
REQUIRED DOCUMENTS To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
- Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.
- Other supporting documents (if applicable):
- College transcripts, if qualifying based on education or if there is a positive education requirement
- Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation:
- Percent of time worked in the particular position (cannot conflict with main duties)
- The month/year work began
Frequency worked (i.e., daily, monthly, etc.) - Specific duties performed
Attach the Memorandum for Record to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other."
While applicants might see these documents in their profile, HR Specialists may be unable to access them. Therefore, all applicants MUST upload another copy to ensure that staffing units can review the complete application.
Please note: Failure to provide the necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Incomplete applications will not be supplemented with additional requests for information; your application will be evaluated solely on the information you submit.
You must complete the application process and submit all required documents by 11:59 p.m. (ET) on the announcement's closing date. WHAT TO EXPECT NEXT Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
ADDITIONAL INFORMATION - Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
- Management may select at any grade for which this position has been announced.
- Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
- Limited Movement: Policy has been implemented wherein support employees entering a position may be precluded from moving to another position within the Bureau through reassignment or change to a lower grade for a minimum of 12 months. HRD will waive this limited movement policy for qualified employees, who have received an official notification letter that their current position is being relocated due to an organizational restructuring initiative, so those employees can compete for a position elsewhere. Voluntarily leaving a position with a relocation incentive may result in loss of that incentive. Please notate that you have received an official notification letter within your application.
- Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
- Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.
a) Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Unacceptable."
b) A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and/or when frequent absences negatively impact operations of an office.
- Relocation expenses will be borne by the selectee, except FBI employees returning from LEGAT assignment. Employees returning from LEGAT assignments must advise the Staffing and Administrative Unit / International Operations Division of their application for this position.
- Current tax law may impact your transfer by making some of your moving expense reimbursements taxable. Please contact 304-625-9337 (304-625-XFER) for information regarding taxable expenses.
- Employees selected for promotions at the GS 12 level or higher, selected for a supervisory position at any grade level, or selected for positions where a transfer of location is required, will be processed through the name check program prior to being notified of their selection.
Nepotism Nepotism is the act of favoring relatives in the hiring process and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion. During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.
