DescriptionAbout the Role:We are looking for an
Ocean Product Manager to lead the ocean team in
Chicago branchIn this role, you will be responsible for is responsible for the end-to-end management of ocean import and export operations within an NVOCC environment, responsible for the strategic direction, operational execution, and regulatory compliance of all ocean freight service (FCL, LCL, import/export). This role oversees the full life cycle of ocean shipments and leads cross-functional teams to deliver efficient, cost-effective, and customer-focused logistics solutions. The position serves as the subject matter expert in ocean freight operations, with accountability for driving performance, improving processes, and maintaining strong carrier and customer relationships.
Key Responsibilities:- Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Ocean Freight processes.
- Partner with finance and branch leadership, review account-level profitability, recommending adjustments to improve margin and operational performance.
- Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables. Oversee shipment accounting functions, ensuring accurate revenue recognition, cost allocation, and timely financial reporting.
- Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery. • Address and resolve customer inquiries promptly to maintain satisfaction and trust.
- Ensure compliance with all relevant regulations, including customs regulations and trade laws.
- Stay updated on changes in ocean freight regulations and import/export controls.
- Set KPIs for productivity, accuracy, and customer satisfaction.
- Conduct performance reviews and provide coaching and escalation support.
- Act as senior escalation point for key customers and internal stakeholders.
- Responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
What We Are Looking For: - Extensive experience with Import and Export Ocean operations is a must.
- Bachelor's degree in Logistics, Supply Chain, Business or related field or 15 + years of experience.
- 5+ years' leadership experience in the freight forwarding industry is required •
- Hazmat / DG experience is preferred • 1+ years' Cargo Wise software experience is preferred.
- Hands-on experience with FCL, LCL, and co-loading operations • Exceptional communication skills (verbal, written, and presentations).
- Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook) • Demonstrated leadership ability to include driving KPIs, employee engagement / team building.
Physical Requirements:- Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
- The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
- The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
- Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
- Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
- While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.
What We Offer:- Permanent Contract - Enjoy stability and long-term career opportunities.
- Flexible Benefits Plan - Choose what suits you best: Health, Dental, Vision, 401K Plan with company match.
- Celebrate Your Birthday - Take a day off to make your special day even better.
- 11 paid Holidays and 5 floating holidays.
- Flexible work schedules.
- Professional Growth - Access continuous learning and development opportunities to boost your career.
- Collaborative & International Environment - Work with diverse teams and be part of a global network.
- Corporate University - Benefit from ongoing training programs designed to keep you ahead.
JOB#4767 
