DHL Group

Ocean Export Supervisor

DHL Group • $79K — $90K *
Detroit, MI 48228In-Person
Transportation
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • BA/BS preferred or at least 2 years of supervisory experience in logistics/transportation
  • Exceptional verbal and written communication skills
  • Comprehensive knowledge of Ocean Freight Export processes
  • Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
  • Proven leadership ability with a focus on KPI management and team development
  • Basic knowledge of Cargo Wise system preferred

Responsibilities

  • Manage and oversee the Ocean Freight Export processes to ensure performance and compliance
  • Act as the escalation point for customer issues related to Ocean Freight Export shipments
  • Ensure safety and security protocols for shipments and staff are followed
  • Collaborate internally to enhance customer service and improve operational workflows
  • Review financial reports including month-end P/L and accounts management
  • Supervise staff responsibilities including hiring, training, and performance management

Benefits

  • Competitive base salary plus performance-based incentives
  • 401(k) match program
  • Stock Purchase Plan for discounted shares
  • Comprehensive medical insurance covering various health services
  • Optional vision coverage for eye care needs
  • Optional dental coverage for various dental services
  • Generous paid time off including holidays and accrued vacation/sick days
Full Job Description
Job Title: Ocean Export Supervisor

Job Location: Detroit, MI

We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.

Key Responsibilities :
  • Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight Export processes
  • Serves as the escalation contact for customer's Ocean Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
  • Assumes responsibility for good working practices, safety, and security for customer shipments and staff
  • Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
  • Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team
  • Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Skills / Requirements :
  • BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
  • Exceptional communication skills (verbal, written, and presentations)
  • Comprehensive knowledge of Ocean Freight Export processes
  • Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
  • Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
  • Basic knowledge of Cargo Wise system is preferred
Pay Range: $79,777.50 - $90,000.00+ (Based on Experience)

Benefits (All Non-Union Employees)
  • Compensation: Competitive base salary plus role dependent performance-based incentives.
  • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
  • Vision: Optional coverage for exams, frames, and contacts.
  • Dental: Optional coverage for preventive, basic, and major services.
  • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

About DHL Group

DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
Learn more about DHL Group
Size
550,000 employees
Industry
Transportation
Founded
1969
* Ladders Estimates

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