TeleTech

Observability and AI Ops Architect, Senior

TeleTech$112K — $257K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of integration engineering experience
  • 4+ years in an AI Architect or consulting role
  • Proven governance framework development for AI initiatives
  • Familiarity with enterprise monitoring tools
  • Experience with ServiceNow ITSM and Agile methodologies
  • Strong understanding of generative AI and emerging technologies
  • Ability to obtain Public Trust clearance or Suitability/Fitness determination
  • Master's degree in Computer Science or Electronics Engineering, or equivalent experience of 20+ years.

Responsibilities

  • Lead AI Ops implementation efforts to enhance enterprise IT operations
  • Reduce operational costs while boosting system availability
  • Utilize AI to triage incidents and suggest resolutions
  • Engage with stakeholders to advise on AI strategies
  • Develop and manage observability solutions for monitoring applications
  • Oversee integration of AI technologies into existing frameworks
  • Collaborate with cross-functional teams to drive AI initiatives.

Benefits

  • Health, life, and disability insurance options
  • Financial and retirement planning assistance
  • Paid leave and professional development opportunities
  • Tuition assistance for ongoing learning
  • Work-life balance programs
  • Recognition awards for exceptional performance and adherence to values.
Full Job Description
Observability and AI Ops Architect, Senior
The Opportunity:

We are seeking a dedicated professional with expertise in both AI technologies and Enterprise performance monitoring. This role combines strategic AI advising with hands-on observability engineering to support government initiatives and enterprise monitoring solutions. Combining observability and AI skills, you will lead efforts to implement AI Ops capabilities and drive down the operational costs of running an enterprise IT organization while increasing the overall system availability by leveraging AI to triage and resolve incidents, making suggestions to human counterparts and avoiding incidents altogether.

You Have:
  • 10+ years of experience with integration engineering
  • 4+ years of experience in an AI Architect or consultant role
  • Experience in developing governance frameworks for AI initiatives
  • Experience with Enterprise monitoring tools
  • Experience with ServiceNow ITSM and Agile methodologies
  • Knowledge of the AI landscape, including generative AI and emerging technologies
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Master's degree in a Computer Science or Electronics Engineering field and 10+ years of experience in a professional work environment, or 20+ years of experience in a professional work environment in lieu of a degree


Nice If You Have:
  • Experience with VA systems
  • Experience with ServiceNow Visual Task Boards
  • Knowledge of ChatGPT, CoPilot, Llama2, or other AI applications
  • Knowledge of Agile and Scrum practices
  • Possession of strong verbal and written communication skills for engaging senior leadership
  • Google Professional Machine Learning Engineer, Microsoft Azure AI Engineer Associate, and AWS Certified Machine Learning Specialty certifications


Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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