Job Description: Location: Lancaster, PA - Suburban Outpatient Pavilion Schedule: Full-Time, Day Shift, M-F 7:00a-4:00pm. Some on-call requirements for filling in for on-call. Mainly on weekends, but occasionally for weekdays. Weekdays on-call does not require going on-site. On-Call during weekends would require going on-site. Summary: • Position Summary: Clinically supervises and provides support, planning and organization, while performing all nursing duties as needed. Patient care includes care to patients in the following age groups: adolescent 13 to 17 years and adult 18 to 64 years • Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: • Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. • Communicates with all customers including providers, office staff, patients and fellow employees in a professional manner while keeping customer service a top priority • In collaboration with management, oversees clinical care coordination activities performed by the clinical staff in the team based care model. Assist in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care • Completes and maintains schedule for clinical staff ensuring adequate coverage is available at all times while effectively managing overtime. Ensures timely and accurate approval of all clinical staff time cards as assigned. • In collaboration with Manager interviews and selects candidates for vacant positions • Develop orientation, education and training for new employees. Provides and implements on-going continuing education and training for existing staff as needed and is responsible for ensuring all staff complete annual competencies within the designated timeframe. Plays an active role in the growth and development of staff. • In collaboration with Manager, completes annual performance evaluations for assigned staff. Coordinates coaching and or disciplinary action in accordance with LG Health and practice policies • Assist practice with management and oversight of regulatory requirements and inspections • Assist practice with management and oversight of Third Party Reproduction and FDA requirements • Assist practice with SART data entry • The following duties are considered secondary to the primary duties listed above: • Assists practice leadership in managing expenses within budgetary constraints. Orders medical and or pharmaceutical supplies within budgetary allowances and inventory control • Participates in the on-call responsibilities for this position as required • Provides clinical advice by phone electronic correspondence based on clinical judgments and or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary. • Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider • Collects blood or other laboratory specimens and prepares them for further testing. • Authorizes prescription refills as instructed by the provider • Assists with test tracking and monitoring overdue results • Assists with reviewing and revising patient care plans in collaboration with provider and clinical staff. • Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information. • Participates in daily huddles with the office. • Other duties as assigned. Responsibilities: • Minimum Required Qualifications: • Current licensure as a Registered Professional Nurse, issued by the PA State Board of Nursing • Bachelor of Science in Nursing BSN or higher level nursing degree is required • CPR and ACLS Certification • Three 3 to five 5 years of relevant nursing experience • Prior supervisory experience in a health care setting • Three 3 to five 5 years of nursing experience in a primary or specialty care physician's office. Credentials: • Advanced Cardiac Life Support (Required) • Basic Cardiac Life Support (Required) Education or Equivalent Experience: • Bachelor of Science Nursing (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work