AbbVie

Northeast Area Manager, Customer Solutions Specialists

AbbVie • $100K — $130K *
Raleigh, NC 27610In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years working with healthcare professionals (HCPs) in specialty drug prescription landscape, preferably in Immunology.
  • 2+ years in Immunology and Patient Services preferred.
  • Field management and/or home office experience preferred.
  • Ability to travel extensively (75%+).
  • Strong data analysis and recommendation skills.
  • Excellent communication, presentation, and interpersonal skills.
  • Proven ability to influence without authority.

Responsibilities

  • Manage the implementation and compliance of the Customer Solutions Specialist (CSS) team.
  • Guide the CSS team to execute strategically in patient Rx journeys.
  • Analyze data to identify drivers/barriers to using AbbVie resources.
  • Collaborate with platform teams to enhance technology solutions.
  • Develop and execute skill enhancement plans for direct reports.
  • Provide consistent coaching through field travel and meetings.
  • Work with sales teams to improve technology utilization for patient support.

Benefits

  • Comprehensive benefits package including paid time off (vacation, holidays, sick).
  • Medical, dental, and vision insurance offered.
  • 401(k) participation for eligible employees.
  • Potential participation in long-term incentive programs.
Full Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers all of the states from Ohio northeast to Maine.

Coach, lead, provide direction, and develop a field team of Customer Solutions Specialists (CSS) within their assigned area, that represent AbbVie in-office technology solutions, including portals, to improve the experience of patients prescribed AbbVie medications.

Responsibilities:
  • Managing successful implementation of the CSS team and ensuring team operates in a compliant manner with the appropriate ways of working, including identifying training needs, in-field and National/Area meetings, with the purpose of elevating team effectiveness.
  • Providing direction to team to ensure they execute in a strategic manner to help patients through their Rx journey.
  • Analyzing available indices and developing and testing hypotheses as to specific drivers and barriers to use of AbbVie resources, including portals and technology solutions. Utilize analytics tools to monitor call activity and capacity.
  • Working with platform team to develop future versions of technology solutions.
  • Develop, implement and execute effective skill development plans for direct reports. Deliver consistent coaching direction via field-travel and meeting engagements and optimize their ability to provide effective resources to support patients.
  • Partner with sales force, sales management, and other business partners to improve technology utilization where it can best help patients.


Qualifications
  • 4+ years' experience working with HCP's in a role that required individual to understand the prescription landscape for specialty drugs (preferably in Immunology) and experience working with HCP facing websites / portals, and other technology solutions.
  • 2+ years of experience in Immunology and Patient Services is preferred.
  • Field management and/or home office experience preferred.
  • Ability to travel extensively (75%+).
  • Ability to analyze data and make recommendations based on analyses.
  • Strong communication, presentation and interpersonal skills, in addition to effectiveness to work cross-functionally and independently.
  • Ability to influence without authority.
  • Strong track record of demonstrating leadership skills.
  • Ability to drive results, motivate others, and maintain prioritization of key projects and deadlines.
  • The position is classified as grade 18 or 19, depending on the candidate's qualifications, experience, and skills.
  • Bachelor's degree is required.
  • Valid driver's license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment.


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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