Duties / Responsibilities:- Collect performance statistics on the reliability and efficiency of networks.
- Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident.
- Troubleshoots all level 2 incidents and escalates to higher level as needed.
- Detect outages and remedies.
- Operates with a high degree of independence and with minimal supervision in a secure environment.
- Monitor production network environment using a combination of monitoring tools to ensure availability.
- Coordinate field router intrusive and non-intrusive testing and repair of circuits.
- Coordinate onsite dispatch of Telecommunication vendor repair services.
- Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain
level and criticality of problem. - Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve
expeditiously. - Work with Engineers to resolve production problems.
- Write coherent trouble ticket notes on production incidents and problems.
- Escalate issues and problems according to procedures and best judgment.
- Diagnose problems and resolve in an expeditious manner.
- Other duties as required or assigned.
Minimum Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
- Minimum of 4 years of experience working in IT Operations including knowledge of common, tools,
methods, and techniques - Minimum of 4 years of progressively responsible work experience in network and / or server monitoring
skills - Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
- Specialties NOC/ Process writing skills of training a plus
- Experience in Monitoring Theory / Implementation a plus
- Experience in Customer Service.
- Experience in current Internet network hardware and software technologies.
- Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios
Benefits:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
