Hotwire Communications

Technical Program Manager II

Hotwire Communications • $95K — $115K *
Fort Lauderdale, FL 33311In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in MIS, Computer Science, Engineering, or related field.
  • 5-7 years experience in Technical Program Management within Internet/mobile environments.
  • Proficient in technical project delivery tools and applications.
  • Experience in distributed systems and scaling web/mobile applications.
  • Expertise in user experience design and customer-facing product development.
  • Knowledgeable in agile/iterative methodologies.
  • Strong stakeholder engagement and presentation abilities.

Responsibilities

  • Collaborate with internal and external teams to define business objectives.
  • Work with product management to outline strategies and secure team commitments.
  • Partner with customer operations to enhance customer satisfaction and reduce support overload.
  • Break large projects into manageable tasks for timely completion.
  • Leverage internal systems to solve complex business challenges.
  • Manage project timelines and ensure delivery within budget.
  • Draft product specifications and oversee the software development life cycle.

Benefits

  • Comprehensive healthcare, dental, and vision plans.
  • 401K with company match.
  • Generous paid vacation, sick time, and holidays including your birthday.
  • Paid volunteer time to give back to the community.
  • Paid parental leave for new parents.
  • Exclusive discounts on services offered by Hotwire for eligible employees.
  • Employee referral bonuses for bringing in new talent.
  • Access to entertainment discounts and perks.
Full Job Description
Duties/Responsibilities:
  1. Work with both internal and external stakeholders to define business and system objectives and requirements.
  2. Work with product management to define strategy and requirements while identifying and securing commitment from teams across the company for new initiatives.
  3. Partner with customer operations to identify areas in need of improvement to increase customer satisfaction and decrease support requests.
  4. Break down complex projects into manageable pieces and deliver them in a successful and timely manner.
  5. Solve complex business problems by leveraging internal business systems as well as designing from the ground up when they don't exist.
  6. Drive project schedules from design to release and ensure successful production delivery while staying on time and within budget.
  7. Write product specifications, create and execute against the project plan, proactively mitigate risks, and manage the software development life cycle from inception to production launch and postproduction support.
  8. Lead and coordinate the design and implementation efforts between internal teams and outside vendors to develop optimal solutions.
  9. Drive consensus on the technical approach while setting timelines and leading cross-functional development teams from design through delivery.
  10. Clearly communicate goals, roles and responsibilities across internal and external project teams to achieve desired outcomes.
  11. Assume responsibility and drive ownership for issue resolution. This means you are able to roll up your sleeves, dig in and ensure issues get resolved in a timely manner and if necessary, provide development support and deliverables to make up for any gaps in project resourcing and planning.
  12. Anticipate bottlenecks, provide escalation management, understand technical challenges, make educated tradeoffs, and balance the business needs versus technical constraints.
  13. For iterative projects, serve as the product owner in an Agile / SCRUM development process; write user stories, groom the backlog, lead sprint planning, and manage each release through the launch process.
  14. Other duties as required or assigned.

Minimum Qualifications:
  • Bachelor's degree in MIS, Computer Science, Engineering, or related technical field (or equivalent)
  • At least 5-7 years of Technical Program Management experience in an Internet-related program or mobile applications environment (or equivalent)
  • Proficiency in software tools and applications required to deliver successful technical projects.
  • Experience building solutions in distributed systems and/or developing large scale web and mobile applications
  • Experience analyzing user experience design and developing high profile customer facing products with intricate customer experience workflows.
  • Experience with agile/iterative development and program management methodologies
  • Exceptional stakeholder management and executive presentation skills.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

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About Hotwire Communications

Hotwire Communications is a telecommunications company that provides fiber optic communication services to residential and commercial customers. The company was founded in 2000 and is headquartered in Fort Lauderdale, Florida. Hotwire Communications offers a variety of services, including internet, television, and phone services. The company has a focus on providing high-speed internet and has been recognized for its fast and reliable service. Hotwire Communications has over 500 employees and serves customers in Florida, Georgia, North Carolina, South Carolina, and Pennsylvania.
Learn more about Hotwire Communications
Size
500 employees
Industry
Transportation
Founded
2005
* Ladders Estimates

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