About the location:An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Join Our TeamThe Four Seasons Hotel New York Downtown is looking for a Night Operations Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Night Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Front Office Manager and Assistant Director of Rooms.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Night Operations Manager , you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
Responsibilities- Serve as the Manager on Duty during overnight shifts, overseeing all hotel operations in the absence of senior leadership.
- Supervise Front Desk, Housekeeping, Engineering, Food & Beverage, and Kitchen teams overnight.
- Coordinate with all departments to ensure service standards, operational efficiency, and guest satisfaction are consistently maintained.
- Monitor overnight operations, conduct regular property inspections, and ensure departmental activities align with hotel standards.
- Lead and support overnight staff, ensuring effective communication and seamless handoff of issues, guest requests, and special requirements to the day team.
- Resolve guest concerns and complaints promptly and professionally, delivering exceptional hospitality and personalized service.
- Make critical decisions related to guest satisfaction, employee support, safety, and security when senior management is unavailable.
- Respond quickly and effectively to emergencies, incidents, and safety-related situations.
- Ensure compliance with company policies, procedures, and service standards across all departments.
- Anticipate and address guest needs, providing recommendations and solutions that enhance the overall guest experience.
Preferred Qualifications and Skills- College degree preferred
- 2-3 years of luxury hotel experience in an operational supervisory role
- Experience with Front Office PMS systems and hotel operations
- Strong leadership, communication, and problem-solving skills
- Ability to read, write, and communicate effectively in English
- Availability to work overnight shifts, weekends, and holidays
What to Expect: You Will...- Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
Learn more about what it is like to work at Four Seasons - visit us:
https://careers.fourseasons.com/us/en/
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
We look forward to receiving your application
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Salary Range - $90,000- $95,000
