Tata Consultancy Services

Nice CXOne Senior Developer

Tata Consultancy Services • $90K — $110K *
Detroit, MI 48228In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum 3 years of experience in contact center technologies and NICE CXone IVR & Bot Development using Mpower studio.
  • Hands-on experience with NICE CXone development including Studio, APIs, and scripting.
  • Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
  • Proficiency in programming languages such as JavaScript, Python, or .NET.
  • Experience with REST APIs, web services, and data exchange formats like JSON and XML.

Responsibilities

  • Design, develop, and customize NICE CXone applications.
  • Build integrations between CXone and enterprise systems like CRM and WFM.
  • Support migration efforts from Cisco contact center platforms to NICE CXone.
  • Translate Cisco call flows and routing scripts into NICE CXone equivalents.
  • Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
  • Develop automation scripts for provisioning and configuration.
  • Prepare technical documentation, migration guides, and code repositories.

Benefits

  • Comprehensive benefits package (not detailed in the listing).
  • Opportunities for professional development and training (not detailed in the listing).
  • Collaborative work environment with infrastructure engineers and QA teams (not detailed in the listing).
Full Job Description
Nice CXOne Senior Developer
• Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).
• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.

Salary Range- $90,000-$110,000 a year

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About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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