Job Summary
The Nexthink Developer will support endpoint management and technology experience initiatives through day-to-day Nexthink platform administration, PowerShell automation, endpoint performance analysis, and proactive monitoring. The role will collaborate with engineering, support, and operations teams to troubleshoot endpoint and application issues, develop automated remediation solutions, and contribute to improving service quality and employee experience.
Key Responsibilities
• Support the day-to-day administration and maintenance of the Nexthink platform.
• Develop and maintain PowerShell scripts for endpoint monitoring, remediation, and automation.
• Create and manage Nexthink investigations, dashboards, campaigns, alerts, and remote actions.
• Analyze endpoint performance and user experience data to identify trends, issues, and opportunities for improvement.
• Collaborate with engineering, support, and operations teams to troubleshoot endpoint and application-related issues.
• Participate in the design and implementation of proactive monitoring and automated remediation solutions.
• Build and maintain operational documentation, knowledge articles, and standard operating procedures.
• Support software deployment, endpoint management, and technology experience initiatives.
• Assist with platform upgrades, testing, and validation activities.
• Contribute to continuous improvement initiatives that enhance service quality and operational efficiency.
Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.
• 1-3 years of experience developing or supporting PowerShell scripts and automation solutions.
• Experience supporting Windows desktop and laptop environments.
• Familiarity with endpoint management platforms such as Microsoft Intune, MECM/SCCM, Workspace ONE, or similar technologies.
• Basic understanding of Windows operating systems, application troubleshooting, and endpoint support practices.
• Experience gathering, analyzing, and presenting technical data.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills.
Preferred Qualifications
• Experience with the Nexthink platform, including Investigations, Remote Actions, Campaigns, Engage, Dashboards, or Digital Employee Experience analytics.
• Experience with scripting languages beyond PowerShell.
• Knowledge of endpoint telemetry, monitoring, or observability platforms.
• Familiarity with ServiceNow, ITSM processes, or IT operations workflows.
• Experience working in large enterprise environments.
• Exposure to automation and self-healing technologies.
