Requisition SummaryPACCAR's Aftersales Technology team is leading the transformation of its diagnostics ecosystem through the development of a Next Generation Global Diagnostics Platform. This high-visibility role will lead the evaluation, planning, business case development, and subsequent execution of a global initiative to modernize diagnostic and software programming capabilities across PACCAR dealers, customers and manufacturing operations.
The Program Manager will work closely with Aftersales Technology leadership, the Aftersales Product Manager, and global stakeholders to define solution scope, assess solution alternatives, develop funding proposals and establish implementation plans. This role will be responsible for developing the business case and capital funding request for the Next Generation Global Diagnostics Platform and, upon approval, leading execution of the approved program through delivery and adoptions.
Job Functions/Responsibilities- Lead the development of the business case, investment proposal, and implementation strategy for PACCAR's Next Generation Global Diagnostics Platform.
- Define platform scope, business objectives, future-state capabilities, and implementation options in collaboration with business and technology stakeholders.
- Develop cost estimates, resource requirements, implementation approaches, funding requests, and value realization models to support executive decision-making and capital planning.
- Collaborate with stakeholders and lead cross-functional workshops across PACCAR divisions, suppliers, and technology organizations to support a globally aligned solution approach.
- Partner with the Aftersales Product Manager to ensure proposed platform capabilities align with the long-term diagnostics strategy, customer needs, and future business objectives.
- Evaluate technology options, vendor solutions, industry trends, and competitive offerings to identify potential approaches for PACCAR's future diagnostics ecosystem.
- Develop and maintain program roadmaps, milestone plans, assumptions, dependencies, and decision points required to support business case development and executive review.
- Assess program risks, organizational impacts, implementation challenges, and mitigation strategies associated with future platform investment options.
- Prepare and present business cases, investment recommendations, funding proposals, and executive level materials to senior leadership to secure alignment, support decision making and obtain capital funding approval.
- Lead execution of the approved program, including management of scope, schedules, budgets, resources, risks, and cross-functional dependencies.
- Establish program governance, operating models, and execution plans following program approval.
- Communicate recommendations, progress, risks, opportunities, and key decisions to executive leadership and governance teams.
- Monitor program progress, communicate status to leadership, and proactively manage risks, issues, and mitigation plans.
- Track program performance, business outcomes, and value realization to ensure achievement of approved objectives.
- Drive risk management, operational excellence, continuous improvement, and organizational change management activities.
Qualifications- Bachelor's degree in Engineering, Business, Technology, or a related field required.
- Master's degree or MBA preferred.
- 7+ years of experience in program management, product management, or a related industry required; commercial vehicle or automotive experience strongly preferred.
- Experience developing business cases, strategic roadmaps, and executive-level presentations preferred.
- Experience with vehicle diagnostics, service operations, connected vehicle technologies, or software-enabled products preferred.
- PMP, PgMP, Agile, Scrum Product Owner, or similar certification preferred.
- International business experience preferred.
- Ability to travel domestically and internationally up to 25%.
- Proficiency with Microsoft Project, Power BI, SharePoint, Teams, and related tools.
- Six Sigma training preferred.
Skills & Competencies- Proven success leading complex, cross-functional programs in a global matrix organization.
- Strong product management, business case development, and strategic planning skills.
- Advanced program management expertise, including Agile, PMI, Stage-Gate, or similar methodologies.
- Excellent analytical, problem-solving, organizational, and communication skills.
- Strong technical aptitude with the ability to translate complex technical concepts into business value.
- Ability to influence stakeholders and drive alignment without direct authority.
- Experience presenting recommendations, program updates, and business cases to executive leadership.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
Salary Range:At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $119,100 - $168,300 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
