PepsiCo

NEXO S&T ECLM Sustain & Reporting Lead

PepsiCo$110K — $185K *
Plano, TX 75025In-Person
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, IT, Supply Chain, Legal Operations, or related field.
  • 7+ years supporting enterprise applications, CLM/ECLM platforms, or similar SaaS solutions.
  • 3+ years leading teams and cross-functional stakeholders.
  • Experience in application support, governance, service delivery, and continuous improvement.
  • Strong reporting and analytics experience, including executive dashboards, KPIs, and scorecards.
  • Proficiency with Excel, Power BI, Tableau, or similar reporting tools.
  • Experience supporting global deployments and localization initiatives.

Responsibilities

  • Lead and develop the ECLM sustainment team, including analysts and vendors.
  • Manage platform operations, SLA performance, and incident resolution.
  • Establish and improve governance and support processes.
  • Lead development of ECLM dashboards, KPIs, and executive scorecards.
  • Deliver actionable insights on operational health and business outcomes.
  • Drive process optimization, automation, and standardization initiatives.
  • Balance global standards with local regulatory and business requirements.

Benefits

  • Paid time off, including parental leave, vacation, sick, and bereavement.
  • Comprehensive benefits package including Medical, Dental, Vision.
  • Disability and Health Reimbursement Accounts.
  • Employee Assistance Program (EAP) and various insurances.
  • Defined Contribution Retirement Plan.
Full Job Description
Overview

The ECLM Sustain Lead is responsible for the ongoing support, governance, reporting, continuous improvement, and long-term success of the Enterprise Contract Lifecycle Management (ECLM) platform. This role leads the sustainment team, ensuring platform stability, service excellence, user adoption, and business value realization while driving scalable support processes, reporting capabilities, and future-phase localization efforts across global markets.

Responsibilities

Sustainment Leadership & Operations

  • Lead and develop the ECLM sustainment team, including support resources, business analysts, administrators, and vendors.
  • Manage platform operations, SLA performance, incident resolution, backlog management, and release activities.
  • Establish and improve governance, support processes, and operating models to ensure long-term platform success.


Reporting & Analytics

  • Lead development and maintenance of ECLM dashboards, KPIs, executive scorecards, and value realization reporting.
  • Deliver actionable insights on system performance, adoption, operational health, and business outcomes.
  • Partner with stakeholders to define reporting requirements and analytics strategies.


Continuous Improvement

  • Drive process optimization, automation, knowledge management, and standardization initiatives.
  • Identify opportunities to improve workflows, templates, clause libraries, integrations, and user experience.
  • Maintain a roadmap for sustainment enhancements and operational improvements.


Localization & Future Phase Support

  • Lead language localization efforts for future deployment phases, ensuring translated attributes and regional business requirements are incorporated.
  • Support deployment readiness, adoption, and transition-to-support activities across regions.
  • Balance global standards with local regulatory and business requirements.


Stakeholder Management

  • Serve as the primary point of contact for sustainment operations, enhancements, and governance.
  • Facilitate governance forums and communicate platform performance, risks, priorities, and roadmap updates to leadership.


Compensation and Benefits:
  • The expected compensation range for this position is between $110,700 - $185,250.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Bonus based on performance and eligibility target payout is 12% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan


Qualifications

Required

  • Bachelor's degree in business, Information Technology, Supply Chain, Legal Operations, or related field.
  • 7+ years supporting enterprise applications, CLM/ECLM platforms, or similar SaaS solutions.
  • 3+ years leading teams and cross-functional stakeholders.
  • Experience in application support, governance, service delivery, and continuous improvement.
  • Strong reporting and analytics experience, including executive dashboards, KPIs, and scorecards.
  • Proficiency with Excel, Power BI, Tableau, or similar reporting tools.
  • Experience supporting global deployments, localization initiatives, and regional business requirements.
  • Strong communication, stakeholder management, problem-solving, and facilitation skills.
  • Ability to thrive in fast-paced, ambiguous, and evolving environments.


Preferred

  • Experience with Icertis or other CLM/ECLM platforms.
  • Experience supporting global programs across North America, LATAM, EMEA, and APAC.
  • Knowledge of contracting, procurement, legal operations, and compliance processes.
  • ITIL, PMP, Lean Six Sigma, or related certifications.
  • Experience leading change management, operational readiness, and transition-to-support activities.

About PepsiCo

PepsiCo Careers

Joining PepsiCo's global team offers more than just a chance to excel in your career; it's an opportunity to be part of a dynamic and diverse environment where innovation thrives. Work You’ll Do At PepsiCo, we are committed to producing great leaders and fostering a culture of innovation. Our team is dedicated to empowering professionals to master their career paths with PepsiCo. As a leader in the food and beverage industry, we offer unique job opportunities that intersect with cutting-edge technology and market leadership. Lead with Unique Opportunities PepsiCo stands at the forefront of the industry, not only in terms of product quality but also in our approach to leadership and professional growth. We offer a variety of employment paths, including full-time positions, internships, and leadership training programs that are designed to foster diversity and accelerate career development. Work with a Global Team Collaborate with over 260,000 employees worldwide who are united in delivering joy not only to our consumers but also in driving innovation and growth within the company. PepsiCo’s commitment to global diversity and inclusive culture makes it a prime environment for professional development and networking. Introducing PepsiCo’s Professional Growth and Development Programs We are committed to nurturing talent through comprehensive training programs and robust benefits that support both personal and professional growth. Our programs are tailored to help employees at every level of their career to advance and succeed. Innovate and Lead Join the largest team of food and beverage industry experts—dedicated professionals at the intersection of consumer needs, innovative technology, and sustainable practices. Deliver targeted solutions and drive industry leadership through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Engage in meaningful work that impacts millions of lives worldwide. At PepsiCo, you’ll harness the power of our global resources and the creativity of our people to improve the way the world accesses the foods and beverages it loves. Future-Proof Your Career With PepsiCo, the sky is the limit when it comes to where your ambition can take you. We offer unmatched opportunities for career advancement along with the training, internship programs, and certification support needed to thrive in your professional journey. Explore Discover how PepsiCo is leading the way in digital innovation and sustainable practices while maintaining a steadfast focus on diversity and employee well-being. Stay Connected Join Our Team Search for open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take their career to the next level. SEARCH PEPSICO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at PepsiCo.
Learn more about PepsiCo
Size
309,000 employees
Market Cap
$250.5 billion
Industry
Net Income
$7.1 billion
Founded
1965
5 Year Trend
+4.8%
Revenue
$70.3 billion
NASDAQ

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